Front Of House Manager
Radisson Hotel & Apartments Gdańsk
Gdańsk
2026.01 - obecnie
- Direct all daily operations of the Front Office and Reservations departments, ensuring brand standards and optimal guest satisfaction.
Kamil Kedzia
Gdańsk
Profil zawodowy
Results-driven hospitality professional with over 9 years of progressive experience in international hotel chains, including Radisson Hotel Group and Hilton. Expertise in managing Front Office and Reservations departments across multi-property clusters (Radisson Hotel & Apartments and Radisson Suites). Highly skilled in leveraging advanced Microsoft Excel functions for seasonality modeling, GOP optimization, and complex reservation forecasting. Proven track record in executing effective overbooking strategies and managing high-volume B2B corporate contracts.
Doświadczenie
Cluster Front Office Manager
Radisson Hotel & Apartments Gdańsk
Gdańsk
- Oversaw Front Office operations across multiple properties simultaneously, optimizing staff allocation and operational efficiency for Radisson Hotel & Apartments and Radisson Suites.
- Executed strategic overbooking policies in collaboration with the revenue team to maximize occupancy while mitigating walk-out risks.
- Monitored and analyzed daily operational metrics to support Gross Operating Profit (GOP) targets, adjusting department workflows to control labor and operational costs.
Guest Relation Manager | Duty Manager
Radisson Hotel & Apartments Gdańsk
Gdańsk
- Served as the primary management representative during shifts, resolving complex guest escalations and ensuring smooth cross-departmental communication.
Multihotel Reservation coordinator
Focus Hotels
Gdańsk
- Processed and managed individual and group bookings, maximizing room revenue through upselling and accurate availability management.
Guest Experience Manager
Novotel Gdańsk Marina
Gdańsk
- Championed guest satisfaction initiatives, monitoring feedback channels and implementing service improvements to elevate the overall guest journey.
Front Office Supervisor
Hilton Gdańsk | Gdańsk, Poland
Gdańsk
Front Office Shift Leader
Hilton Gdańsk(5stars)
Gdańsk
Front Desk Agent
Hilton Gdańsk(5stars)
Gdańsk
Porter
Hilton Gdańsk(5stars)
Gdańsk
Języki obce
Polski
Język ojczysty
Hiszpański
Początkujący
A1
Angielski
Wyższy średnio zaawansowany
B2
Oś czasu
Front Of House Manager
Radisson Hotel & Apartments Gdańsk
2026.01 - obecnie
Cluster Front Office Manager
Radisson Hotel & Apartments Gdańsk
Guest Relation Manager | Duty Manager
Radisson Hotel & Apartments Gdańsk
Multihotel Reservation coordinator
Focus Hotels
Guest Experience Manager
Novotel Gdańsk Marina
Front Office Supervisor
Hilton Gdańsk | Gdańsk, Poland
Front Office Shift Leader
Hilton Gdańsk(5stars)
Front Desk Agent
Hilton Gdańsk(5stars)
Porter
Hilton Gdańsk(5stars)