Kamil Konkol
Backup & Recovery Engineer
Wrocław
Profil zawodowy
Cyber Resiliency Specialist with 10+ years of experience in enterprise backup, recovery and data protection environments. Experienced in disaster recovery testing, database, VM and OS restores, backup infrastructure administration, provisioning, incident management, capacity management and change implementation. Skilled in Data Protector, NetBackup, Rubrik, Commvault, Veeam, IBM Spectrum Protect, VMware and Microsoft Azure. Experienced in supporting large-scale enterprise backup and recovery environments across global organizations.
Podsumowanie
3
3
Languages
1
1
Certification
7
7
years of post-secondary education
12
12
years of professional experience
Doświadczenie
Backup & Recovery Specialist
Kyndryl Global Services Delivery Centre Poland Sp. z .o.o.
Wrocław
2021.11 - Current
- Manage and support enterprise backup and recovery services in large-scale environments.
- Perform backup, restore and recovery operations for databases, virtual machines, operating systems, and application workloads.
- Plan, execute, and validate Disaster Recovery (DR) tests to ensure business continuity and recovery readiness.
- Planning, coordinate and support patching and upgrade activities across backup infrastructure components, ensuring service availability and compliance with maintenance schedules.
- Investigate and resolve backup failures, performance issues, and data protection incidents.
- Analyze and address backup storage capacity challenges, optimizing resource utilization and retention policies.
- Implement and support infrastructure and backup-related changes in accordance with change management procedures.
- Administer and troubleshoot HPE Data Protector, TSM and Commvault backup environments.
- Support HPE StoreOnce storage systems, including capacity monitoring and utilization management.
- Collaborate with server, database, storage, and network teams to resolve complex technical issues.
- Create and maintain operational documentation, recovery procedures and technical knowledge articles.
- Successfully planned and executed multiple Disaster Recovery tests, validating recovery procedures and ensuring business continuity readiness.
- Participate in incident, problem and change management processes.
- Acted as a subject matter expert, assisting team members in troubleshooting backup, restore and infrastructure-related issues.
Technician Support Specialist
IBM Global Services Delivery Centre Poland Sp. z .o.o.
Wrocław
2016.11 - 2021.11
- Provided technical support to global customers and business partners via email, chat, and phone.
- Monitored backup job performance and cloud infrastructure environments.
- Supported backup and recovery platforms, including IBM TSM, Veritas NetBackup (NBU), Veeam, and other legacy solutions.
- Performed service provisioning activities, including service activation, suspension, resumption, and decommissioning.
- Executed customer-initiated restore requests, including BOD and ROD recoveries.
- Ensured compliance with SLA and SLO requirements.
- Proactively identified and resolved backup and recovery issues.
- Managed and tracked incidents and service requests using BMC Remedy and ServiceNow.
- Collaborated with cross-functional teams to maintain service availability and operational stability.
IT Customer Advisor
Euro-net sp. z o.o
Legnica
2016.06 - 2016.09
- Installed and configured Windows-based computers and operating systems.
- Installed, configured, and troubleshot software applications.
- Provided technical advice on computer hardware, peripherals, and IT solutions.
- Processed customer documentation, including invoices, financing agreements and warranty claims.
- Maintained inventory records and managed stock levels for computer equipment.
- Delivered excellent customer service while consistently meeting sales targets.
Internship
HDS POLSKA Sp. z o.o.
Warsaw
2015.08 - 2015.09
- Installed and configured Linux systems.
- Managed user accounts and permissions.
- Monitored system performance and resolved basic issues.
- Installed software and system updates.
Internship
HDS POLSKA Sp. z o.o.
Warsaw
2014.08 - 2014.09
- Installed and configured Windows operating systems.
- Managed user accounts and access permissions.
- Installed software and system updates.
- Performed basic system monitoring and troubleshooting.
Wykształcenie
Bachelor of Engineering (B.Eng.) - Information Engineering
THE WITELON STATE UNIVERSITY OF APPLIED SCIENCES
Legnica 2012.01 - 2016.03
IT-ENG
JAN PAWEL II HIGH School Diploma
Legnica 2009.01 - 2012.01
Umiejętności
Backup & Recovery
- OpenText Data Protector
- Veritas NetBackup
- IBM Spectrum Protect
- TSM4VE
- Veeam
- Commvault
- Rubrik
- Disaster Recovery
- Cyber Resiliency
Infrastructure
- Windows Server
- VMware vSphere
- Microsoft Azure
- Active Directory (AD)
- Networking Fundamentals
Storage
- HPE StoreOnce
- HPE T950 Tape library
- SAN/NAS Fundamentals
- Media Agents
- Capacity Management
Tools
- ServiceNow
- CCD Maximo
- BMC
- Remote Administration Tools
- Microsoft Office
Certyfikacja
- Microsoft Certified: Azure Fundamentals (AZ-900)
- CCNA Exploration: Network Fundamentals
- Commvault Certified Professional
- Commvault Cyber Resilience Certification
- Commvault Foundations 11.26.2 Exam
- Rubrik Certified Engineer (RCE)
- Enterprise Linux Administration I V.7
- VMware vSphere Fast Track [V6.7]
Languages
Polish
First language
English
Upper intermediate
B2
German
Beginner
A1
Zainteresowania
Information Technology and Cybersecurity
Enterprise Infrastructure and Networking
Photography
Emerging Technologies and Innovation
Automotive Industry and Engineering
Audio Technology and Sound Systems
Mountain Biking
Music
Oś czasu
Backup & Recovery Specialist
Kyndryl Global Services Delivery Centre Poland Sp. z .o.o.
2021.11 - Current
Technician Support Specialist
IBM Global Services Delivery Centre Poland Sp. z .o.o.
2016.11 - 2021.11
IT Customer Advisor
Euro-net sp. z o.o
2016.06 - 2016.09
Internship
HDS POLSKA Sp. z o.o.
2015.08 - 2015.09
Internship
HDS POLSKA Sp. z o.o.
2014.08 - 2014.09
Bachelor of Engineering (B.Eng.) - Information Engineering
THE WITELON STATE UNIVERSITY OF APPLIED SCIENCES
2012.01 - 2016.03
IT-ENG
JAN PAWEL II HIGH School Diploma
2009.01 - 2012.01