Kamil Rutkowski
Wrocław
Summary
I am an organized and dependable candidate successful at managing multiple priorities opened for new challenges, who spent last almost 3 years in the road freight forwarding industry.
I am willing to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Business Development Manager
Grupa Transportowa Sp. Z O.O.
07.2023 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with clients.
- Managed accounts to retain existing relationships and grow share of business.
- Generated income by quoting and acquiring shipments from the spot market directly from the customers.
- Sourcing and negotiating regular contracts to reach steady monthly profit for the Team.
- Collaborated with management to implement continuous improvements and exceed team goals.
- Cooperated with operational departments to maintain the business going the most efficient way.
- Reached out to potential customers via telephone and e-mail inquiries.
- Selling not covered transports on global marketplaces.
Account Operations Manager
Sennder GmbH
11.2021 - 06.2023
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Defined measurement systems to monitor and report performance metrics and client satisfaction to client, company and employees.
- Ensure operational excellence by managing transport operations in close contact with customer accounts, in- and external counterparts acting as the first point of contact for all sides on a daily basis.
- Support senior team members by preparing performance reports.
- Constantly optimize operational processes in cross-functional cooperation with our Global Operation, Carrier Management & Product Teams.
- Take over end-to-end responsibility for smaller accounts.
- Develop strong data insights to understand account performance.
- Reduced operational errors through thorough analysis of account data and proactive troubleshooting.
- Reported issues to higher management with great detail.
Front Desk Receptionist
Basen Ślęza, TCM Poland Sp. Z O.o.
01.2021 - 10.2021
- Sale of admission tickets and passes to swimming pool, sauna and gym.
- Answered phone and e-mail messages promptly, provided information needed or directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash & card transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Close cooperation with Technical Department and Office Department to report any defects, complaints and claims.
Hotel Front Desk Receptionist
Hotel Piast**, COHM Sp. Z O.o.
07.2019 - 10.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran an active marketing towards organized groups and individual clients.
Education
Bachelor of Science - Logistics
Uniwersytet Ekonomiczny
Wrocław06.2025
Technician - Logistics
Zespół Szkół Ekonomicznych
Głogów, Poland06.2018
Skills
Decision-Making
Account Management
Goals and performance
Verbal and written communication in Polish (native) and English (B2)
Operations
Customer Acquisition
Negotiations
Customer Service
Client Relationship Building and Management
Team Collaboration
Hobbies
Music - I am a former guitarist in garage band
Football - watching, talking about, but not playing
Rail transport
Languages
Polish
Native language
English
Upper intermediate
B2
Timeline
Business Development Manager
Grupa Transportowa Sp. Z O.O.
07.2023 - Current
Account Operations Manager
Sennder GmbH
11.2021 - 06.2023
Front Desk Receptionist
Basen Ślęza, TCM Poland Sp. Z O.o.
01.2021 - 10.2021
Hotel Front Desk Receptionist
Hotel Piast**, COHM Sp. Z O.o.
07.2019 - 10.2020
Bachelor of Science - Logistics
Uniwersytet Ekonomiczny
Technician - Logistics
Zespół Szkół Ekonomicznych
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