Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Kamil Tkacz

Wrocław

Summary

Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Syde GmbH
12.2022 - Current
  • Company Overview: Website: syde.com
  • I work for a dynamic and diverse Web Development agency, supporting a global customer base.
  • Testing automated and whitelisted software to be used in secure environments.
  • Ensuring exceptional customer service by actively managing the support board for prompt responses.
  • Performing automations via Google App Scripts and n8n AI workflows.
  • Capturing and organizing customer feedback, including feature requests, to drive product improvement.

Project Coordinator

CrossHost
05.2021 - 12.2022
  • Company Overview: Website: crosshost.com.br
  • I worked as a project coordinator for a company specializing in innovative solutions for live broadcasts, webinars, and other digital events.
  • Managed project budgets and coordinated client calls, ensuring smooth communication and financial tracking, demonstrating strong project management skills despite not holding an official PM title.
  • Planned and facilitated daily stand-ups and weekly sprint meetings to ensure smooth project progression.
  • Conducted in-depth product research to identify tools and solutions that aligned with the company's objectives.
  • Collaborated with cross-functional teams for seamless project execution and timely completion.
  • Leveraged industry best practices for continuous improvement in project management methodologies and workflows.

Frontend Developer

Cinemaloop Inc
01.2021 - 05.2021
  • Company Overview: Website: cinemaloop.co
  • I worked as a web developer for an innovative startup focused on creating a fresh approach to moviegoing.
  • Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, React & CSS.

Education

Certificate - Web Development

Eibneti - School of Informatics
Brasilia, Brazil
01.2020

Certificate - Web Development

Caelum - School of Programming
Brasilia, Brazil
01.2019

Skills

  • WordPress
  • Communication Skills
  • CSS
  • HTML
  • Automation
  • Atlassian
  • N8n
  • App Scripts
  • AI
  • Tool & API Integration
  • PHP
  • DNS
  • Git
  • JavaScript
  • Ability to Work Under Pressure
  • Customer Service
  • Critical thinking and problem solving
  • Technical troubleshooting

Languages

Polish
Native or Bilingual
English
Full Professional
Portuguese
Full Professional
German
Limited Working

Timeline

Technical Support Representative

Syde GmbH
12.2022 - Current

Project Coordinator

CrossHost
05.2021 - 12.2022

Frontend Developer

Cinemaloop Inc
01.2021 - 05.2021

Certificate - Web Development

Eibneti - School of Informatics

Certificate - Web Development

Caelum - School of Programming

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Kamil Tkacz