Kamila Maciejska
Service Delivery Manager
Krakow,12
Summary
Adept at enhancing service delivery and client satisfaction, I leveraged data analytics and critical thinking at ClearCourse to streamline processes and improve performance. My leadership in mentoring and project planning significantly boosted team productivity and client retention, showcasing a strong blend of technical and interpersonal skills.
Overview
2
2
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Service Delivery Manager
ClearCourse
05.2024 - Current
- Improved service quality, addressing client concerns promptly and professionally.
- Enhanced service delivery by developing and implementing efficient processes.
- Coordinated new hire recruitment, training and development.
- Planned and managed full Event project lifecycles, from conception through final completion.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
Service Delivery Lead
ClearCourse
07.2022 - 04.2024
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Enhanced client satisfaction by providing timely support and resolving issues effectively.
- Collaborated with stakeholders to define project requirements and set realistic expectations for service delivery outcomes.
- Conducted regular team meetings to review progress, address challenges, and share best practices.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Created reports, presentations and other materials for the clients.
- Collaborated with cross-functional teams to ensure seamless service delivery and prompt issue resolution.
- Established effective feedback channels between clients and service delivery teams, ensuring continuous improvement in operations.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Service Delivery Specialist
ClearCourse
03.2022 - 06.2022
Education
Project Management
Wyższa Szkoła Biznesu - National Louis University
Nowy Sącz07.2024
Master of Science - Food Technology And Processing
Uniwersytet Rolniczy Im Hugona Kołłątaja
Krakow, Poland 04.2001 -
Skills
Service Level Agreement Management
Client Relationship Management
Incident Management
Performance Improvement
Project Planning
Workload Management
Mentoring and training
Resource Allocation
Data Analytics
Staff Management
Critical Thinking
Certification
AgilePM Foundation
Timeline
AgilePM Foundation
07-2024
Service Delivery Manager
ClearCourse
05.2024 - Current
Service Delivery Lead
ClearCourse
07.2022 - 04.2024
Service Delivery Specialist
ClearCourse
03.2022 - 06.2022
Master of Science - Food Technology And Processing
Uniwersytet Rolniczy Im Hugona Kołłątaja
04.2001 -
Project Management
Wyższa Szkoła Biznesu - National Louis University