Kamila Maciejska
Service Delivery Manager
Krakow,12
Summary
Adept at enhancing service delivery and client satisfaction, I leveraged data analytics and critical thinking at ClearCourse to streamline processes and improve performance. My leadership in mentoring and project planning significantly boosted team productivity and client retention, showcasing a strong blend of technical and interpersonal skills.
Overview
2
2
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Service Delivery Manager
ClearCourse
05.2024 - Current
- Improved service quality, addressing client concerns promptly and professionally.
- Enhanced service delivery by developing and implementing efficient processes.
- Coordinated new hire recruitment, training and development.
- Planned and managed full Event project lifecycles, from conception through final completion.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
Service Delivery Lead
ClearCourse
07.2022 - 04.2024
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Enhanced client satisfaction by providing timely support and resolving issues effectively.
- Collaborated with stakeholders to define project requirements and set realistic expectations for service delivery outcomes.
- Conducted regular team meetings to review progress, address challenges, and share best practices.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Created reports, presentations and other materials for the clients.
- Collaborated with cross-functional teams to ensure seamless service delivery and prompt issue resolution.
- Established effective feedback channels between clients and service delivery teams, ensuring continuous improvement in operations.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Service Delivery Specialist
ClearCourse
03.2022 - 06.2022
Education
Project Management
Wyższa Szkoła Biznesu - National Louis University
Nowy Sącz07.2024
Master of Science - Food Technology And Processing
Uniwersytet Rolniczy Im Hugona Kołłątaja
Krakow, Poland 04.2001 -
Skills
Service Level Agreement Management
Certification
AgilePM Foundation
Timeline
AgilePM Foundation
07-2024
Service Delivery Manager
ClearCourse
05.2024 - Current
Service Delivery Lead
ClearCourse
07.2022 - 04.2024
Service Delivery Specialist
ClearCourse
03.2022 - 06.2022
Master of Science - Food Technology And Processing
Uniwersytet Rolniczy Im Hugona Kołłątaja
04.2001 -
Project Management
Wyższa Szkoła Biznesu - National Louis University
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