Kamila Zagajewska
Szklarska Poręba
Summary
Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position not only in hospitality but also in industry focused on providing customer service.
Overview
15
15
years of professional experience
Work History
Hotel Manager
Rezydenja Piastowska
04.2021 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided exceptional service and assistance to guests upon check-in.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
Recruiter
E&S Kraftfahrer
08.2019 - 10.2020
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
Seller
Real
12.2018 - 05.2019
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Utilized product knowledge to educate customers on features and benefits.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
Seller
Fuchs Schwalmer Bauernbrot Und Apel
05.2018 - 11.2018
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Utilized product knowledge to educate customers on features and benefits.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
Hotel Manager
Rezydencja Piastowska
01.2011 - 02.2016
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
English Teacher
ZSTiL
02.2012 - 06.2013
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics
- Kept classroom organized, clean and safe for students and visitors.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Office Assistant
European Parliament
09.2008 - 06.2009
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
Education
Postgraduate Studies - Communication Studies
The Academy of Social And Media Culture
Toruń, Poland06.2010
Bachelor's Degree - English Language And Literature
The Karkonosze University of Applied Sciences
Jelenia Góra, Poland10.2007
Skills
- Guest Experiences
- Guest Services Management
- Guest Accommodations
- Office and Staff Streamlining
Hobbies
Travelling, Cultures, Languages, Media
Languages
Polish
Native language
English
Advanced
C1
German
Intermediate
B1
French
Elementary
A2
Timeline
Hotel Manager
Rezydenja Piastowska
04.2021 - Current
Recruiter
E&S Kraftfahrer
08.2019 - 10.2020
Seller
Real
12.2018 - 05.2019
Seller
Fuchs Schwalmer Bauernbrot Und Apel
05.2018 - 11.2018
English Teacher
ZSTiL
02.2012 - 06.2013
Hotel Manager
Rezydencja Piastowska
01.2011 - 02.2016
Office Assistant
European Parliament
09.2008 - 06.2009
Postgraduate Studies - Communication Studies
The Academy of Social And Media Culture
Bachelor's Degree - English Language And Literature
The Karkonosze University of Applied Sciences
Similar Profiles
FILIP NYCZFILIP NYCZ
Customer Service Agent at ArmatisCustomer Service Agent at Armatis
Johanna BenhamouJohanna Benhamou
Hotel Manager at Hotel 10 Extended StayHotel Manager at Hotel 10 Extended Stay
Sebsibe BeredaSebsibe Bereda
Hotel Manager at Abyssinia ExoticHotel Manager at Abyssinia Exotic
ISSAH BABA IDDRISU KARTUISSAH BABA IDDRISU KARTU
Hotel Manager at Health Service Workers Union (HSWU)Hotel Manager at Health Service Workers Union (HSWU)
Lornie P. WhippoLornie P. Whippo
Hotel manager at The Ambassador SuitesHotel manager at The Ambassador Suites