Karamuka Christelle Tona
Łódź
Summary
Highly skilled professional fluent in French and English, with expertise in customer service, client communication, and real-time multilingual interpretation. Demonstrates exceptional time management, organisational skills, analytical thinking, and attention to detail. Adept at adapting to high-pressure environments and proficient in Microsoft Office Suite, C++, Python, and SAP. Committed to team collaboration and cross-functional support while continuously seeking opportunities for professional growth.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
English-French Interpreter
Grafton
Łódź
01.2024 - 03.2025
- Supported seamless communication in medical, legal, and business contexts
- Developed fast-thinking skills by interpreting complex conversations in real time
- Built strong relationships with clients through empathy and accuracy
Administrative Assistant
Uzuri K&Y
Kigali
08.2019 - 07.2021
- Prepared and analyzed weekly reports to inform business decisions
- Provided administrative support to executives and handled external communication
- Managed multitasking responsibilities with accuracy and professionalism
Customer Service Representative
MTN Rwanda
Kigali
10.2018 - 07.2019
- Resolved customer complaints and inquiries via phone, email, and in-person
- Handled customer information accurately and maintained service standards
- Worked under pressure in a high-volume contact center
Education
Bachelor of Science - Computer Science
University of Łódź
Poland 10.2021 - 10.2025
Skills
Fluent in French (C1) and English (C2)
Customer Service & Client Communication
Real-Time Multilingual Interpretation
Time Management & Organizational Skills
Analytical Thinking & Attention to Detail
Adaptability in High-Pressure Environments
Microsoft Office Suite, C, Python
SAP (basic familiarity; fast learner)
Team Collaboration & Cross-Functional Support
Languages
English
Advanced
French
Upper intermediate
Timeline
English-French Interpreter
Grafton
01.2024 - 03.2025
Bachelor of Science - Computer Science
University of Łódź
10.2021 - 10.2025
Administrative Assistant
Uzuri K&Y
08.2019 - 07.2021
Customer Service Representative
MTN Rwanda
10.2018 - 07.2019
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