KARARA ARNOLD
Kigali
Summary
Experienced customer service professional dedicated to providing exceptional service and ensuring a positive customer experience. Skilled in problem-solving, communication, and building strong relationships to exceed customer expectations.
Overview
2
2
years of professional experience
Work History
Customer Support Agent
CCI RWANDA
01.2024 - Current
- Completed comprehensive training in Shutterfly customer service, gaining expertise in providing support, troubleshooting and delivering high-quality assistance to customers
- Monitored and tracked client flight statuses, ensuring timely updates and proactive communication.
- Assisted with ticket purchases, including changes and cancellations, offering personalized solutions.
- Delivered exceptional customer care by addressing inquiries, resolving issues, and ensuring overall satisfaction.
- Gained a certificate of completion for the successful training with JETBLUE AIRLINE, as a customer service representative
Personal Driver
Noble Transportation
01.2023 - 02.2023
- Provided VIP transportation services across the country for the Trace Award event in Kigali.
- Ensured a seamless and comfortable travel experience, addressing all guest needs.
- Delivered high-quality customer care, offering personalized assistance and maintaining a professional, courteous demeanor throughout the journey.
Education
High School Diploma -
Glory Academy
Rwanda08-2023
O’LEVEL CERTIFICATE -
EXCELLA school
01.2019
PLE -
Ecole international de Kigali
01.2015
Skills
- Customer service
- Support
- Troubleshooting
- High-quality assistance
Creativeworks
- Comfortable with electronics and gadgets
- Skilled in Word office and power point presentation
Languages
English
Very fluent
French
Fluent
Kinyarwanda
Very fluent
Personal Information
- Date of Birth: 12/07/03
- Gender: Male
- Nationality: Rwandan
- Driving License: B
References
- Brian Gacinya, Supervisor at ISON BPO (MTN CALL CENTER), 0789815812, 0788354725, gacinya.brian@isonxperiences.com
- Mukagasana Joy, Operations & Communication Governance, 0731000480, 0788893884, joy.mukagasana@rw.airtel.com
Timeline
Customer Support Agent
CCI RWANDA
01.2024 - Current
Personal Driver
Noble Transportation
01.2023 - 02.2023
O’LEVEL CERTIFICATE -
EXCELLA school
PLE -
Ecole international de Kigali
High School Diploma -
Glory Academy
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