Karim Naghiyev
Warsaw
Summary
Analytical mindset to work on different hardware and software errors. Thorough in tackling technical issues, tracing root causes and correcting errors. Works great alone or with others to deliver quality support. Experience across business communication channels including social media, email blasts, digital, and public relations. Quick-learner with a positive attitude ready to make an immediate impact. Strong analytical, problem-solving, communication, and execution skills. An independent, creative, and proactive mindset with the ability to challenge the status quo and a great team player.
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success.
Going forward to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Junior Specialist
BNP Paribas Security Services
04.2022 - 08.2024
- Started as an intern, assisting in daily activities.
- Solved daily incoming requests and performed daily BAU.
- Analyzed and settled blocked or failed trades on the market.
- Optimized inventory management systems for streamlined operations, reducing waste and improving overall efficiency.
- Followed all company policies and procedures to deliver quality work.
Customer Service Agent
Cineworld Cinemas Ltd
12.2021 - 04.2022
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Customer Support Specialist
Turkish Airlines
09.2021 - 11.2021
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Bachelor of Science - Business Economics
Uczelnia Łazarskiego
Warsaw, Poland12.2024
Skills
- Research abilities
- Analytical Thinking
- Customer Relations
- Quality Assurance
- Documentation Management
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
Basketball, music, video games, movie, piano.
I like to play basketball on summer time and try to do same on winter.
Video games is part of the modern kids life so i started when i was a kid.
at free time i like to watch comedy movies, listen to the music all the time and if there is an opportunity try to learn the piano.
Languages
Russian, Turkish
Native language
English
Upper intermediate
B2
Polish
Elementary
A2
Timeline
Junior Specialist
BNP Paribas Security Services
04.2022 - 08.2024
Customer Service Agent
Cineworld Cinemas Ltd
12.2021 - 04.2022
Customer Support Specialist
Turkish Airlines
09.2021 - 11.2021
Bachelor of Science - Business Economics
Uczelnia Łazarskiego
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