Karina Gasik
Łęczyca
Summary
Versatile and highly motivated professional with over 6,5 years of experience at Fujitsu, demonstrating strong expertise in administrative support, client communication, and corporate process coordination. Known for delivering exceptional service as a Virtual Agent, managing high volumes of customer inquiries, and supporting internal operations with precision and professionalism.
Certified Internal ISO Auditor with solid understanding of quality standards and compliance requirements. Successfully led onboarding and training initiatives, authored clear and effective process documentation, and supported testing of system changes in ServiceNow. Proficient in Microsoft Office and Salesforce, with the ability to extract and analyze financial data for reporting purposes.
Consistently recognized with performance awards for reliability, teamwork, and results-driven attitude. Thrive in fast-paced environments, with strong delegation skills and a proactive approach to problem-solving and continuous improvement.
I also have 6 years of experience working remotely.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Business Support Coordinator
Fujitsu Poland
Łódź
07.2020 - 10.2025
- Coordinated onboarding and offboarding processes, facilitating smooth transitions for new and departing employees.
- Managed quarterly business report deadlines and project timelines, ensuring timely delivery of critical information.
- Preparing reports and business analyses for managers and international teams.
- Supervising legal requests and collaborating with global legal teams for client communication.
- Provided virtual agent support, resolving legal and technical queries on ServiceNow system to enhance user experience.
- Testing and implementing new features in ServiceNow, coordinating with IT.
- Maintaining documentation, databases, and standardising internal procedures.
Business Support Administrator
Fujitsu Poland
Łódź
12.2018 - 07.2020
- Oversaw ServiceNow legal requests and customer communications.
- Managing documentation, audits, and daily operations to ensure workflow efficiency.
- Organising legal team calls, supporting technical issue resolution, and conducted service testing.
- Creating financial reports based on data from SalesForce system.
Trainee
MarketLab
Łódź
03.2017 - 06.2017
- Marking completed work on map or entering new one into system and updating task map.
- Tracking product placement, issuing installation parts, and updating task maps.
- Supporting team operations, preparing reports, and participating in meetings.
Education
Bachelor degree - Logistic
Faculty of Management, University of Lodz
Łódź 10.2015 - 09.2018
Skills
Administrative and Technical Skills:
- Microsoft Office Suite (Word, Outlook, PowerPoint); advanced Excel skills including creating reports, data analysis, formulas, and pivot tables
- ServiceNow: experienced in ticket management, reporting, system testing, and creating test cases
- Salesforce: ability to generate and analyze financial reports
- Skilled in drafting and maintaining process documentation and user guides
- Basic understanding of corporate legal agreements and documentation
- Practical use of AI tools (including ChatGPT, Copilot, Deepseek) to automate report creation, data analysis, and optimize internal communication
Communication and Customer Support:
- Experience as Virtual Agent, handling customer queries via email professionally and timely
- Coordinated customer communication to ensure consistent and accurate responses
- Able to write clear and effective business correspondence
- Basic knowledge of SQL to independently obtain data from databases
Process Management and Quality Assurance:
- Performed testing of system changes in ServiceNow to ensure functionality and compliance
- Knowledge of ISO standards and internal auditing procedures
- Certified Internal ISO Auditor with experience in process compliance and improvement initiatives
Teamwork and Organizational Skills: - Successfully onboarded and trained new team members in company processes and tools
- Strong team player with excellent collaboration and interpersonal skills
- Effective task delegation and priority management in high-pressure environments
- 6 years of experience in remote work
Languages
Polish
Native
English
Advanced
Personal Information
Title: Business Support Coordinator
Certification
ISO Internal Auditor Certificate
Timeline
Business Support Coordinator
Fujitsu Poland
07.2020 - 10.2025
Business Support Administrator
Fujitsu Poland
12.2018 - 07.2020
Trainee
MarketLab
03.2017 - 06.2017
Bachelor degree - Logistic
Faculty of Management, University of Lodz
10.2015 - 09.2018