Karina Jurkiewicz- Iglikowska

- Managing a team with over 100 transport orders monthly

- Created a new department with focus on carriers from the leading European market

- Building and managing long-term strategic relationships: over 110 new companies introduced only in 2022-2023

- Negotiating business terms and conditions

- Representing the company in relations with business partners

- Delivered costs optimization projects (10% savings)

- Accomplished multiple tasks within established timeframes.

- Maintained professional, organized, and safe environment for employees and patrons.

- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

- Client-facing role managing international partnerships

- Created a team from the scratch

- Increased 20% of sales

- Managed key strategic negotiations between customers and carriers to keep margin at minium 32%

- Trained new team members

- Collaborated with cross-functional teams (finance, marketing, product, logistics)

- Implemented new solutions to attract business partners

- Created and implemented reporting and settlements process

- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

- Managed planning schedules for 24 drivers and solving all kind of queries in 4 languages

- Established and developed cooperation with over 10 new business partners

- Administrated HR for in-house employees