Karina Kontny
Plewiska
Summary
Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Skilled in Microsoft Office and effective in English and German, adept at managing high-pressure situations and improving operational efficiency. Highly organized and detail-oriented, adept at managing schedules, coordinating meetings, and handling communications. Strong multitasking abilities.
Overview
12
12
years of professional experience
Work History
Shop Seller
Polnische Spezialiteaten Lukullus
02.2015 - 02.2024
- Managed inventory to ensure a well-stocked store and timely fulfillment of customer orders.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Processed transactions efficiently, ensuring accurate pricing and payment handling.
- Handled high-pressure situations calmly, addressing multiple customer needs simultaneously without sacrificing quality of service.
- Assisted in training new employees on store procedures, policies, and product information.
- Fluent in verbal and written communication in German
Customer Support and Sales Specialist
Orange Polska
03.2013 - 01.2014
- The first point of contact for customers, providing them with professional support and ensuring their inquiries and issues were resolved promptly and effectively.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Support customers with product selection based on individual needs and preferences.
- Fast thinking in response for customer issues, computer knowledge and ability to communicate in English.
Customer Sales Specialist
Polkomtel Sp. Z O.o.
01.2012 - 02.2013
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Assisted customers with product selection based on individual needs and preferences.
- Enhanced sales performance through the implementation of effective upselling techniques.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Education
Postgraduate Studies - Forensic Biology
Uniwersytet Im. Adam Mickiewicza W Poznaniu
Poznań, Poland06.2014
Master of Science - Molecular Biology
Uniwersytet Im. Adama Mickiewicza W Poznaniu
Poznań, Poland10.2011
Bachelor of Science - Biology
Uniwersytet Im. Adama Mickiewicza W Poznaniu
Poznań, Poland06.2009
Skills
- Verbal and written communication in English and German
- Computer Skills (Microsoft Office, Outlook)
- Team Collaboration
- Fast Learner
- Schedule and calendar management
- Quick response to dynamic problems
- Attention to details and quality
- Administrative duties
- Ability to solving problems politely and diplomatically
Timeline
Shop Seller
Polnische Spezialiteaten Lukullus
02.2015 - 02.2024
Customer Support and Sales Specialist
Orange Polska
03.2013 - 01.2014
Customer Sales Specialist
Polkomtel Sp. Z O.o.
01.2012 - 02.2013
Postgraduate Studies - Forensic Biology
Uniwersytet Im. Adam Mickiewicza W Poznaniu
Master of Science - Molecular Biology
Uniwersytet Im. Adama Mickiewicza W Poznaniu
Bachelor of Science - Biology
Uniwersytet Im. Adama Mickiewicza W Poznaniu
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