Karina Żołędziewska
Wroclaw
Summary
A strategic professional with expertise in productivity improvement strategy and leadership proficiency, adept at crisis handling and fostering tolerance and patience within teams. Demonstrates exceptional skills in team target forecasting and service delivery improvements, ensuring optimal task prioritisation to achieve organisational goals. Committed to leveraging these competencies to drive success in dynamic environments.
Driven leader with knack for fostering collaboration and enhancing team performance. Demonstrates strong communication and problem-solving skills, ensuring cohesive team dynamics and effective project execution. Committed to driving positive results and fostering productive work environment.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Team Leader
Trans-Cargo
Olesnica
2025.05 - Current
- Developed strategies for improved performance level across the team.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Implemented new working methods which improved overall efficiency of the team operations.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Improved customer satisfaction through close collaboration with the team.
Customer service officer
Trans-Cargo
Olesnica
2024.06 - 2025.04
- Utilised strong communication skills for handling customer complaints effectively.
- Resolved conflicts quickly whilst preserving positive business relationships.
- Met daily targets by efficiently managing workload within set timelines.
- Followed company guidelines to ensure consistent quality of service.
Salesperson
SLV GROUP
Olesnica
2024.01 - 2024.05
- Enhanced customer loyalty with exceptional after-sales service.
- Demonstrated products effectively to generate interest among potential buyers.
- Streamlined the sales process for enhanced efficiency and productivity.
- Successfully negotiated contracts ensuring mutually beneficial terms for both parties involved.
Education
Nutrition and Catering Technician -
Agricultural School
Namysłów 2013.09 - 2017.06
Skills
- Productivity improvement strategy
- Leadership proficiency
- Crisis handling acumen
- Tolerance and patience
- Team target forecasting
- Service delivery improvements
- Task prioritising
Języki
Polish
Native
German
Advanced (C1)
English
Elementary
Affiliations
- Travelling and discovering new cultures
- Event organisation and teamwork
- Improving time management skills
- Voluntary work
Timeline
Customer Service Team Leader
Trans-Cargo
2025.05 - Current
Customer service officer
Trans-Cargo
2024.06 - 2025.04
Salesperson
SLV GROUP
2024.01 - 2024.05
Nutrition and Catering Technician -
Agricultural School
2013.09 - 2017.06