A highly motivated, detail-oriented and organized individual with experience in managing multiple projects at the same time. Excellent communication and problem-solving skills. Can lead cross-functional teams and collaborate with stakeholders successfully. Have a good understanding of Agile methodology and know how to work with deadlines, dynamic requirements and a great motivation.
Hi, I’m
Karina Shevchuk
Krakow,Poland
Summary
Overview
8
years of professional experience
Work History
Cathay Pacific Airways
Customer Service Specialist
03.2022 - Current
Job overview
- Assisted customers to reserve and adjust flight booking transactions, recommended travel products, fares, services
- Resolved customer queries and established warm and friendly rapport whilst interacting with customers by phone, email and on live chat
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Provided feedback and reporting to team leader
QATestLab
Content Marketing Manager
01.2020 - 02.2022
Job overview
- Managed content marketing team and promoted content across all platforms, including email and social media
- Developed month-by-month content strategy around key product milestones
- Cooperated with sales department to develop strategic email marketing initiatives
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns
- Facilitated team meetings to brainstorm new ideas for upcoming projects
- Worked in Agile mode (Scrum)
- Participated in different trainings about teamwork, leadership, soft skills and coworking
OCR SIA
Social Media Manager
09.2018 - 01.2020
Job overview
- Led design team for successful content production
- Generated ideas, wrote and developed content on social media platforms and websites
- Researched latest social media trends and audience preferences for maximum post performance
- Launched marketing campaign with influencers from USA
- Implemented test-and-learn approach for social media, documenting results and learnings to improve future strategies
Language centre "Towmuch"
English/German Teacher
03.2015 - 06.2018
Job overview
- Developed innovative lesson plans to engage students in English language learning
- Led interesting and diverse group activities to engage students in course material
- Illustrated effective leadership and resolved student conflicts to uphold discipline in classroom
Education
Beetroot AcademyStockholm, Sweden
from Project Management in IT
03.2023
University Overview
Khmelnytsky National UniversityKhmelnytsky, Ukraine
Master of Arts from English/German Language And Literature
01.2020
University Overview
Khmelnytsky National UniversityKhmelnytsky, Ukraine
Bachelor of Arts from English/German Language And Literature
06.2018
University Overview
Skills
- PM methodologies (Agile, Waterfall, Kanban)
- SDLC, WBS, MVP, POC, Estimation, Roadmaps, Sprint Planning, Prioritization, User Story, User Cases, Gherkin Syntax
- PM software: MS Office, Google Sheets, Jira, Trello, Confluence, Asana, Mondaycom, Miro, Figma
- Team and Project Management
- Budgeting and change management
- Risk management and mitigation
- Communication and people management
- Leadership, multitask adaptability, analytical thinking
Position
Position
Project Manager
Languages
Ukrainian
Native language
English
Advanced
C1
German
Upper intermediate
B2
Polish
Intermediate
B1
Hobbies
Hobbies
Ballroom dance (trainer in Krakow), theatre, reading, playing the piano, cycling, swimming, skiing, skating, travelling, psychology
Timeline
Customer Service Specialist
Cathay Pacific Airways
03.2022 - Current
Content Marketing Manager
QATestLab
01.2020 - 02.2022
Social Media Manager
OCR SIA
09.2018 - 01.2020
English/German Teacher
Language centre "Towmuch"
03.2015 - 06.2018
Beetroot Academy
from Project Management in IT
Khmelnytsky National University
Master of Arts from English/German Language And Literature
Khmelnytsky National University
Bachelor of Arts from English/German Language And Literature
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