Karol Maruszewski
Starogard Gdański,22
Summary
Date of born: 23 DEC 1995
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating, specializing in music equipment industry. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Representative
Lauda Audio
10.2023 - Current
- As a Sales Representative at a company specializing in the distribution of premium musical equipment brands like Gibson, Marshall, Martin, and Taylor, my role focuses on the installation and trade of high-end audio brands such as Nexo, HK Audio, Audix, Audinate and more. My responsibilities include building and maintaining relationships with clients, providing expert advice on product selection and installation, and ensuring customer satisfaction through personalized service and technical support.
Sales Trainer
Riff Music Stores | Zibi S.A
09.2022 - 09.2023
- As a Sales Trainer for music stores across Poland, I create and deliver training programs to improve the sales skills and product knowledge of retail staff. I conduct online workshops and provide ongoing support, independently preparing all training materials to ensure staff are well-versed in a wide range of musical instruments and equipment.
Manager
Riff Music Stores
04.2021 - 09.2023
- As manager, I managed recruitment, team coordination, inventory stocking, training, mediation, negotiation, and mentoring. In this role, I focused on achieving sales targets and leading the largest music store in northern Poland in a way that was attractive to customers.
Senior Client Advisor
Media Expert Sp. Z O.o.
09.2020 - 03.2021
- Advising on RTV, household appliances, and IT equipment, and maintaining order in the sales area.
Sales Representative
CenTech Sp. Z O.o.
02.2020 - 05.2020
- Acquiring new clients, creating sales offers, and maintaining good relationships with clients in the power tools industry.
Client Advisor / Deputy Store Manage
Riff Music Stores
05.2016 - 02.2020
- Customer service in a music store involves working with instruments, preparing orders, and assisting in the operation of the physical store department.
- As a Deputy Store Manage, since May 2019, I handled recruitment, orders, employee coordination, report preparation, and ensured the execution of the sales plan.
Client Advisor
GAMA Music Store
05.2014 - 04.2016
- Customer service in a music store involves working with instruments, preparing orders, and assisting in the operation of the physical store department.
Education
MBA - Business Psychology
WSB Business University Gdańsk
Gdańsk, Poland10.2022
Technician - IT
ZSP Nowe
05.2015
Skills
- Customer Service
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales closing
- Upselling and Cross Selling
- Staff Training
- Musical equipment industry knowledge
- Team Leadership
- Documentation And Reporting
Languages
Polish
Proficient
C2
English
Upper intermediate
B2
Hobbies and Interests
- Music, multi instrumentalism
- Psychology
- Traveling
Timeline
Sales Representative
Lauda Audio
10.2023 - Current
Sales Trainer
Riff Music Stores | Zibi S.A
09.2022 - 09.2023
Manager
Riff Music Stores
04.2021 - 09.2023
Senior Client Advisor
Media Expert Sp. Z O.o.
09.2020 - 03.2021
Sales Representative
CenTech Sp. Z O.o.
02.2020 - 05.2020
Client Advisor / Deputy Store Manage
Riff Music Stores
05.2016 - 02.2020
Client Advisor
GAMA Music Store
05.2014 - 04.2016
MBA - Business Psychology
WSB Business University Gdańsk
Technician - IT
ZSP Nowe
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