Karol Nikodem
Kraków
Summary
I'm a communicative and hardworking person. My nature as a perfectionist allows me to do my job precisely. I ran events for people from abroad for over a year, so I know how to work with a group even of 70 people. I'm personable and energetic person committed to delivering excellence in all facets of customer service and administrative support. Additionally, my advantage is ingenuity and open mind.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Greg&Tom Hostels
07.2019 - Current
- Events administrator
- Pub crawl guide
- Take care of an image of the hostel
- Provide a full reception service to quests
- Respond to telephone calls and e-mails
- Keep reception area clean and neat to give visitors positive first impression
- Resolve customer problems and complaints.
- Manage multiple tasks and meet time-sensitive deadlines
- Confirm appointments, communicate with clients, and update client records
- Conduct trainings for new employees
Senior Process Executive
Cognizant, Information Technology Company
07.2022 - 10.2023
- Review extraction of online content for accuracy and high quality
- Ensure logical and meaningful extraction of URLs content
- Write, review and optimize advertising text and extensions
- Mare final changes if need be, as per process quality guidelines
- Develop domain expertise with regards to the processes
- Training Team assistant
- Buddy in an onboarding process
- Helping a Team Leader with providing multiple presentations for a client
Process Executive
Cognizant Information, Technology Company
07.2021 - 07.2022
- Review extraction of online content for accuracy and high quality
- Ensure logical and meaningful extraction of URLS content
- Write, review and optimize advertising text and extensions
- Make final changes if need be, as per process quality guidelines
- Develop domain expertise with regards to the processes.
Warehouse worker
Amazon
06.2017 - 09.2018
- ICQA section (quality)
- Problem solver
- Conducting trainings
- Employees' quality control
- Quality audits
Education
Bachelor - journalism and social communication
Akademia Ignatianum
Poland07.2021
Skills
- Creativity
- Ability to work under pressure
- Effective Time Management
- Adaptability
- Communication Skills
- Customer Service
- Ability to Work in a Team
- Fast Learner
- Communication
- Driving license category B
- Microsoft Office
- Ability to Multitask
Additional Information
- In English I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
- In Polish Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z ustawą z dnia 10 maja 2018 roku o ochronie danych osobowych (Dz. Ustaw z 2018, poz. 1000) oraz zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO).
Certification
Training in tasks of a member of the order service and the information service.
Apprentice
eOborniki portal and Głos24
-editor
-interviews
-film editing
Languages
Polish
Native language
English
Upper intermediate
B2
Timeline
Senior Process Executive
Cognizant, Information Technology Company
07.2022 - 10.2023
Process Executive
Cognizant Information, Technology Company
07.2021 - 07.2022
Receptionist
Greg&Tom Hostels
07.2019 - Current
Warehouse worker
Amazon
06.2017 - 09.2018
Bachelor - journalism and social communication
Akademia Ignatianum
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