Karol Potocki
West Wollongong
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Fashion Model
Chilli Models
05.2020 - Current
- Promoted products and services by posing for commercials, live shows and photo shoots.
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
- Maintained high levels of professionalism in photo shoots.
- Kept up with personal care in accordance to the standards to different countries to cut down on wait times for hair, makeup and styling.
Wine Sales Representative
Contentious Character
10.2022 - 01.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
Bartender
The Howling Moon
09.2022 - 01.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders and barbacks to help maintain talented team.
Retail Shop Assistant
OHAYO SUSHI & LOCAL GOODS
11.2021 - 06.2022
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Completed daily tasks accurately and on-time to support shop needs.
- Remained calm and composed in tense situations involving angry or upset customers.
Waiter/Bartender/Coffee Barista
Potocki Gałkowo
02.2014 - 07.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
- Created a successful cocktail menu that increased revenue.
Marketing Internship
New Age Media
03.2018 - 03.2019
- Created proposals and organized pursuit documentation to support marketing staff.
- Helped with planning and hosting of marketing events.
- Performed market analysis and researched latest trends.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
- Assisted in creating written, video and image content for marketing channels.
Education
Bachelor of Commerce/Psychological Science -
University of Wollongong
Wollongong, AustraliaSkills
- Customer Service
- Collaboration
- Interpersonal Communication
- Creativity
- Liquor, Beer and Wine Knowledge
- Custom Drink Preparation
- Classic Cocktails
- Good Conversationalist
- Coffee and Tea Preparation
- Canva knowledge
Languages
Polish
Native language
English
Proficient
C2
German
Upper intermediate
B2
Refrences
Jared Waters (The Howling Moon) - 0478162757
Bianka Pawlewska ( NAM ) - +48 510024085
Timeline
Wine Sales Representative
Contentious Character
10.2022 - 01.2023
Bartender
The Howling Moon
09.2022 - 01.2023
Retail Shop Assistant
OHAYO SUSHI & LOCAL GOODS
11.2021 - 06.2022
Fashion Model
Chilli Models
05.2020 - Current
Marketing Internship
New Age Media
03.2018 - 03.2019
Waiter/Bartender/Coffee Barista
Potocki Gałkowo
02.2014 - 07.2019
Bachelor of Commerce/Psychological Science -
University of Wollongong
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