Karol Potocki
West Wollongong
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Fashion Model
Chilli Models
Warsaw, Poland
05.2020 - Current
- Promoted products and services by posing for commercials, live shows and photo shoots.
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
- Maintained high levels of professionalism in photo shoots.
- Kept up with personal care in accordance to the standards to different countries to cut down on wait times for hair, makeup and styling.
Wine Sales Representative
Contentious Character
Canberra, ACT
10.2022 - 01.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
Bartender
The Howling Moon
Canberra, ACT
09.2022 - 01.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders and barbacks to help maintain talented team.
Retail Shop Assistant
OHAYO SUSHI & LOCAL GOODS
Canberra, Australia
11.2021 - 06.2022
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Completed daily tasks accurately and on-time to support shop needs.
- Remained calm and composed in tense situations involving angry or upset customers.
Waiter/Bartender/Coffee Barista
Potocki Gałkowo
Gałkowo, Poland
02.2014 - 07.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
- Created a successful cocktail menu that increased revenue.
Marketing Internship
New Age Media
Warsaw, Poland
03.2018 - 03.2019
- Created proposals and organized pursuit documentation to support marketing staff.
- Helped with planning and hosting of marketing events.
- Performed market analysis and researched latest trends.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
- Assisted in creating written, video and image content for marketing channels.
Education
Bachelor of Commerce/Psychological Science -
University of Wollongong
Wollongong, AustraliaSkills
- Customer Service
- Collaboration
- Interpersonal Communication
- Creativity
- Liquor, Beer and Wine Knowledge
- Custom Drink Preparation
- Classic Cocktails
- Good Conversationalist
- Coffee and Tea Preparation
- Canva knowledge
Languages
Polish
Native language
English
Proficient
C2
German
Upper intermediate
B2
Refrences
Jared Waters (The Howling Moon) - 0478162757
Bianka Pawlewska ( NAM ) - +48 510024085
Timeline
Wine Sales Representative
Contentious Character
10.2022 - 01.2023
Bartender
The Howling Moon
09.2022 - 01.2023
Retail Shop Assistant
OHAYO SUSHI & LOCAL GOODS
11.2021 - 06.2022
Fashion Model
Chilli Models
05.2020 - Current
Marketing Internship
New Age Media
03.2018 - 03.2019
Waiter/Bartender/Coffee Barista
Potocki Gałkowo
02.2014 - 07.2019
Bachelor of Commerce/Psychological Science -
University of Wollongong