Karolina Akusz
Barcelona
Summary
Dynamic, results- driven and strategically-thinking leader, experienced in management, business development and post-merger integration, specializing in the healthcare sector. Successfully implemented innovative strategies to increase operational efficiency and improve customer experience. My skills in change-management and business process optimization contribute to the long term success of the organization.
Overview
15
15
years of professional experience
Work History
Business Unit Director, Board Member
DOM LEKARSKI SA
02.2021 - Current
- Transforming a business unit to better align it with strategic goals and increase overall efficiency.
- Development and implementation of a strategy stimulating the growth and development of the organization - sales and development strategy for products and services
- Budget planning and financial forecasting, consistently meeting or exceeding budget goals
- Effectively manage purchases, sales, marketing and operations
- Developing and oversee the execution of comprehensive sales and marketing strategies aligned with the company’s vision and goals.
- Providing strategic direction to optimize market positioning, customer acquisition, and revenue growth.
- Delivering a high level of customer experience
- Mentoring and developing team members for their professional development, leading to higher employee retention rates and improved performance.
Business Development Director
MEDICOVER SP Z O.O.
01.2020 - Current
- Identifying opportunities to expand business through mergers, partnerships and new markets
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Planned and implemented post- merger business integration
- Created customized solutions for clients by understanding their unique needs and preferences, leading to enhanced customer satisfaction levels.
- Led product launches, collaborating with marketing teams to create successful go-to-market strategies.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs
Director of Medical Service Providers
MEDICOVER SP. Z O.O.
03.2019 - 12.2019
- Drove process improvement strategies through lean processes and methodologies.
- Developed and implemented process improvement strategies.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Provided detailed project status updates to stakeholders and executive management.
- Implemented Agile methodologies for more efficient project management and team collaboration.
Medical Network Manager
Centrum Medyczne Damiana, Medicover
04.2011 - 03.2019
- Establishing and maintain relationships with healthcare providers, including hospitals, clinics, and specialists, to build and expand the medical network.
- Negotiating contracts and agreements with medical providers, ensuring compliance with organizational policies
- Overseeing the credentialing process for new providers, ensuring they meet all necessary qualifications and standards.
- Serving as the primary point of contact for network providers, addressing their concerns, and ensuring they have the resources needed to deliver quality care.
- Monitoring the performance and quality of care provided by network members, implementing corrective actions when necessary.
- Maintaining accurate and up-to-date records of all network providers, including contact details, specialties, and contract terms.
- Generating reports on network performance, utilization, and other key metrics to inform decision-making and strategic planning.
- Identifying and pursue opportunities to expand the network, adding new providers to enhance service offerings and geographic coverage.
Call Center Coordinator
Centrum Medyczne Damiana
11.2009 - 03.2011
- Implemented strategies for reducing average handle time while maintaining high levels of customer satisfaction.
- Increased first-call resolution rates through effective problem-solving techniques and comprehensive product knowledge training.
- Coached and mentored team members for improved performance, leading to higher overall customer satisfaction ratings
- Managed scheduling for agents and product specialists to foster increased productivity.
- Developed and implemented customer service policies and procedures.
Education
Master - Strategic Management
Koźminsky Academy
Warsaw, Poland06.2023
Leadership Development Programme
Roffey Park Institute
Horsham, Great Britain01.2018
Master - Management in Healthcare
Warsaw University
Warsaw, Poland06.2011
Bachelor - Medical Rescue
Medical Warsaw University
Warsaw, Poland06.2009
Skills
Strategic planning
Problem solving
Decision making
Change management
Process improvement
High results orientation
Market analysis and business development
Operational planning
Client relationship management
Leadership management
Adaptability
Languages
English
Advanced (C1)
Polish
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Business Unit Director, Board Member
DOM LEKARSKI SA
02.2021 - Current
Business Development Director
MEDICOVER SP Z O.O.
01.2020 - Current
Director of Medical Service Providers
MEDICOVER SP. Z O.O.
03.2019 - 12.2019
Medical Network Manager
Centrum Medyczne Damiana, Medicover
04.2011 - 03.2019
Call Center Coordinator
Centrum Medyczne Damiana
11.2009 - 03.2011
Master - Strategic Management
Koźminsky Academy
Leadership Development Programme
Roffey Park Institute
Master - Management in Healthcare
Warsaw University
Bachelor - Medical Rescue
Medical Warsaw University
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