KAROLINA BRZOSKA
Gdansk
Summary
I graduated the Gdansk University of Technology and am currently employed as an administrative-office specialist in Zaleski Real Estate Office. I have mastered the use of computer programs, which allows me to efficiently prepare reports and statements. I am meticulous, accurate, I engage in my work and responsibly approach to the tasks entrusted to me.
Overview
15
15
years of professional experience
Work History
SDS Senior Administrator
Lloyd's Register Marine (Poland) Sp. Z O.o.
08.2022 - Current
- Preparing and overseeing service orders, audits, and inspections, ensuring all necessary details are accurate and complete for invoicing;
- Coordinating contract creation and ensuring service orders are accurate and complete for invoicing;
- Monitoring and resolving invoice queries and service order-related issues, including issuing credit notes and analyzing customer complaints, in collaboration with global teams and departments;
- Supporting surveyors in accurately entering their times into ByD and ensuring proper preparation of Service Confirmation;
- Scheduling and monitoring tasks.
Customer service specialist
Zaleski Real Estate Agency - Office administration
11.2013 - 07.2022
- Preparing and assisting with customer inquiries, providing relevant information, and resolving issues efficiently;
- Reviewing documents for completeness, ensuring necessary actions are taken to address any deficiencies;
- Overseeing proper document circulation within the office to maintain smooth operations;
- Managing office supplies to ensure consistent availability of materials needed for daily tasks;
- Maintaining contact with the company's contractors to ensure smooth collaboration and service execution;
Administrative and Office Specialist
E-Stolik.pl Sp. z o.o. - Office administration
04.2011 - 04.2013
- Managing and processing bank transfers, including clearing and generating payments;
- Maintaining the cash register and overseeing financial transactions;
- Controlling invoicing and managing financial settlements with clients;
- Drafting official correspondence and financial documentation;
- Conducting administrative tasks and supporting financial operations;
- Preparing sales reports and financial reports on company activities.
Inquiries & Complaints Officer
Bank BPH S.A. - Inquiries and Complaints Service Department
09.2010 - 04.2011
- Monitoring and ensuring adherence to established customer service protocols to enhance resolution efficiency;
- Assisting in resolving complex customer problems by providing clear and effective solutions;
- Responding to customer queries and complaints via phone and in writing, ensuring timely and accurate responses;
- Maintaining ongoing cooperation with the technical department to facilitate prompt issue resolution and improve service quality.
Pre-collection specialist
Bank BPH S.A.
05.2010 - 09.2010
- Preparation of process and credit documentation in the course of collection and verification of documents within the scope of work of the department,
- Servicing loans and bank systems within the scope of powers of attorney held,
- Telephone negotiations of overdue debt repayment conditions with the bank's clients,
- Taking care of a good image of the company.
Information Retrieval Assistant
Bank BPH S.A.
10.2009 - 05.2010
- Obtaining information on customers,
- Updating information in the contact database,
- Negotiate debt repayment terms with customers.
Education
Master Engineer - Management and marketing
Gdansk University of Technology
Certified Course: Independent Accountant
ODDK Sp. Z O.o.
Gdansk, Poland03-2017
Skills
- Advanced Excel: Expertise in advanced formulas, pivot tables, macros, and data analysis
- Financial Analysis: Experience in budgeting, forecasting, and financial reporting
- Detail-Oriented: Strong problem-solving skills with high attention to detail
- SAP Business ByDesign: Proficiency in financial processes and reporting
- Project Management: Ability to prioritize tasks and manage multiple projects simultaneously
- Team Collaboration: Effective teamwork within matrix organizations
- Communication: Excellent verbal and presentation skills
Timeline
SDS Senior Administrator
Lloyd's Register Marine (Poland) Sp. Z O.o.
08.2022 - Current
Customer service specialist
Zaleski Real Estate Agency - Office administration
11.2013 - 07.2022
Administrative and Office Specialist
E-Stolik.pl Sp. z o.o. - Office administration
04.2011 - 04.2013
Inquiries & Complaints Officer
Bank BPH S.A. - Inquiries and Complaints Service Department
09.2010 - 04.2011
Pre-collection specialist
Bank BPH S.A.
05.2010 - 09.2010
Information Retrieval Assistant
Bank BPH S.A.
10.2009 - 05.2010
Master Engineer - Management and marketing
Gdansk University of Technology
Certified Course: Independent Accountant
ODDK Sp. Z O.o.
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