Karolina Dejnert
Wrocław-Fabryczna,02
Summary
Experienced with coordinating order fulfillment processes. Utilizes effective communication to liaise between departments and ensure seamless operations. Knowledge of SAP system.
Overview
6
6
years of professional experience
Work History
Order Management Specialist With German
Upm-Kymmene Wrocław
12.2024 - Current
- Entering orders into the system (SAP), verifying product availability, coordinating with the shipping department, and responding to customer inquiries related to their orders (via e-mails/ phone)
- Ensuring order accuracy, pricing, and availability.
- Working closely with internal teams: Sales, Logistics, Finance,
- Providing order confirmations, delivery dates, and status updates.
- Communicated daily with German-speaking clients to provide order updates, resolve issues, and ensure customer satisfaction.
- Handled order modifications, cancellations
Order Management Specialist with German
OLYMPUS BUSINESS SERVICES Sp. z o.o.
02.2022 - 11.2024
- Managed order processing to ensure timely fulfillment and customer satisfaction.
- Trained new team members on order management systems and best practices.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Manual invoicing / credit & debit notes issue
HR Specialist (Background Screening, Offboarding, First Line Support)
CREDIT SUISSE (Poland)
01.2020 - 01.2022
- Answering HR-related questions via life chat, phone, e-mails
- Carrying out background screening checks
- Preparation of offboarding documents
- Managing Offboarding tasks
- Entering payments for overtime and holiday into the dedicated system
Education
Master - German Philology
The University of Wroclaw
06.2022
Bachelor - German Philology
The University of Wroclaw
06.2019
Skills
- Sales Order Processing
- SAP Proficiency
- HR Support
- Customer Service
- EDI processing
- Deadline management
- Organization skills
- Teamwork
Languages
English
Full Professional
German
Full Professional
Disclaimer
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Internships
- Junior HR Specialist (Background Screening)
- CREDIT SUISSE (Poland), Wroclaw
- Nov 2019 - Jan 2020
Timeline
Order Management Specialist With German
Upm-Kymmene Wrocław
12.2024 - Current
Order Management Specialist with German
OLYMPUS BUSINESS SERVICES Sp. z o.o.
02.2022 - 11.2024
HR Specialist (Background Screening, Offboarding, First Line Support)
CREDIT SUISSE (Poland)
01.2020 - 01.2022
Bachelor - German Philology
The University of Wroclaw
Master - German Philology
The University of Wroclaw