Karolina Drobnik
Wola Grzymkowa
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent, creative technical aptitude and knowledge of languages, data analytics and data visualization.
Overview
2
2
years of professional experience
Work History
Member of Decathlon Go
Decathlon
01.2024 - Current
- Creations and organization of Decathlon events .
- Recruitment of sports enthusiasts to the loyalty program and to the Decathlon Go.
Customer Advisor
Decathlon
10.2022 - Current
- Effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone and chat platform to address customer needs and promote optimum outcomes.
- Guided customers through product selection, offering tailored recommendations based on individual needs by Omnichannel.
- Taking care of the reliability of the stock.
- Recruitment for the loyalty program.
- Dynamism of trade
- Exposition of passion brands
- Guarantee of the safety of the facility's users
- Learning to pilotage and analyst of balance sheet with Business Partner
-
Coordinator of the Stock
Decathlon
10.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Guarantee of stock reliability.
- 5/40 Product Availability Guarantee.
- Loss Factor Analysis.
- Submitting corrections to the warehouse.
- Educating the team about stock.
- Inventory Maintenance Cost Analysis.
- Analysis of low-rotating products.
- Selection of product ranges for the Tourism section.
Education
High School Diploma -
XXI LO
ŁódźBachelor of Science - Business Analytics
The University of Łódź
Łódź09.2025
Skills
- Customer service
- Business analysis
- Financial data analysis
- Marketing analysis
- Knowledge of Microsoft Office
- Sales reporting
- Team work
- Knowledge of sports market
- Strategic planing
- English language proficiency B2
Trainings
- Exposition
- Cybersecurity
- Sustainable development
- Omnichannel
- Stock & Flow
Hobbies
- Mountain hiking
- Business
- Kayaks
- Camping
- Fantasy Literature
Agreement
I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Timeline
Member of Decathlon Go
Decathlon
01.2024 - Current
Customer Advisor
Decathlon
10.2022 - Current
Coordinator of the Stock
Decathlon
10.2022 - Current
High School Diploma -
XXI LO
Bachelor of Science - Business Analytics
The University of Łódź
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