Karolina Fedorowicz
Toruń
Summary
With a lifelong passion for the hospitality industry, I have dedicated my career to work in hotels and gastronomy. My enthusiasm for travel has fueled my aspiration to work on a river cruise. I love working with people and expend my knowledge. My commitment to providing exceptional service is unwavering, and I thrive in environments where I can bring joy to others through my work.
Overview
10
10
years of professional experience
Work History
Chef de Rang
Viking Cruises AG
Basel
06.2025 - Current
- Managed dining room operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored junior staff on service techniques and company standards.
- Oversaw table settings, maintaining cleanliness and organization throughout the dining area.
- Greeted guests, provided menus and answered questions regarding menu items.
- Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.
Waitress
Hotel Gotyk (Lovely Moss Restaurant)
Toruń
03.2023 - 04.2025
- Serving drinks and food with attention to detail, always making sure guests felt taken care of.
- Taking à la carte orders accurately, making sure every guest was happy with their experience.
- Preparing a variety of coffee drinks, adapting to different tastes and preferences.
- Recommending wines to guests, helping them find the perfect match for their meal.
- Keeping the work area clean and organized, always following hygiene and safety rules.
Receptionist
Hotel Gotyk
Toruń
04.2020 - 04.2025
- Professional service of hotel guests, ensuring high-quality customer experiences.
- Proficient operation of the Chart reservation system and Profitroom Channel Manager.
- Receiving and coordinating individual and group reservations, increasing the efficiency of reservation processes.
- Issuing current documents related to guest service, maintaining accuracy and compliance with procedures.
- Collaboration with another hotel departments to ensure service consistency and increase customer satisfaction.
- Email and telephone communication with clients, ensuring clear information delivery and quick response to inquiries.
- Preparing reports on reception activities.
Receptionist
Hotel Bulwar
Toruń
03.2019 - 04.2020
- Professional service of hotel guests, ensuring high-quality experiences and customer satisfaction.
- Proficient operation of the Premium Hotels reservation system, effective reservation management.
- Competent use of the Profitroom Channel Manager to optimize availability and pricing.
- Effective receiving and coordinating of individual and group reservations, increasing process efficiency.
- Comprehensive service of conference guests, including logistics management and special needs.
- Precise issuance of current financial and administrative documents.
Bartender
Chleb i Wino Restaurant
Toruń
02.2018 - 03.2019
- Expertly crafted a wide range of cocktails and beverages to customer specifications, ensuring high-quality drink presentation and taste.
Apartment Manager
Apartamenty Róże i Zen
Toruń
05.2016 - 02.2018
- Managing the Booking.com reservation platform and other reservation platforms, including setting pricing offers.
- Selecting attractive property photos to increase interest and improve the offer's image.
- Supervising staff work, including task delegation and monitoring execution.
- Making key operational decisions regarding property management.
- Executing daily and monthly settlements, ensuring proper financial flow.
- Managing local fees, current bills, and invoices, guaranteeing timely payments.
- Organizing stays for individual and group guests, ensuring high service standards.
- Managing the property's social media, building online presence and engaging audiences.
Assistant Restaurant Manager/Waitress/Bartender
Róże i Zen Restaurant
Toruń
02.2016 - 02.2018
- Providing professional customer service, raising service standards and increasing guest satisfaction.
- Proficient operation of the espresso machine, ensuring high-quality coffee service.
- Competent advice on dish and beverage selection, including alcoholic and non-alcoholic, increasing sales and customer satisfaction.
- Efficient receiving of deliveries, ensuring restaurant continuity and product availability.
- Accurate daily and monthly financial settlements, maintaining financial transparency.
- Careful preparation of alcoholic and non-alcoholic beverages, contributing to high-quality bar offerings.
- Creative preparation of desserts, enriching the menu and increasing the culinary offer's attractiveness.
- Managing the restaurant's website and Instagram profile, contributing to brand image building and social media promotion.
Receptionist
Hotel 1231
Toruń
01.2016 - 05.2016
- Professional service of hotel guests, ensuring high-quality customer experiences.
- Efficient management of telephone and fax communication, ensuring smooth information flow.
- Proficient operation of the RH POS reservation system and Channel Manager, enabling smooth room availability coordination.
- Responsibility for issuing room keys, ensuring guest safety and comfort.
- Precise entry of reservations into the hotel system, contributing to the optimization of reception processes.
Education
Postgraduate Studies - Event Manager
Wyższa Szkoła Bankowa w Toruniu
Toruń01.2022
Master's Degree - Organization in Hospitality and Gastronomy
Wyższa Szkoła Bankowa w Toruniu
Toruń01.2022
Bachelor's Degree - Media Studies
Uniwersytet Mikołaja Kopernika w Toruniu
Toruń01.2020
Skills
- Knowledge of hotel and catering systems
- Ability to work under stress
- Communication skills
- Organizational skills
- Personal skills
- Multitasking
- Teamwork
- Creativity
- Beverage pairing
- Guest relations
Personal Information
Date of Birth: 01/20/93
Hobbies and Interests
- Travelling
- Mountains
- New trends in hospitality and gastronomy
- Literature
Languages
- Polish
- English
- French
Driving License - Category
B
Timeline
Chef de Rang
Viking Cruises AG
06.2025 - Current
Waitress
Hotel Gotyk (Lovely Moss Restaurant)
03.2023 - 04.2025
Receptionist
Hotel Gotyk
04.2020 - 04.2025
Receptionist
Hotel Bulwar
03.2019 - 04.2020
Bartender
Chleb i Wino Restaurant
02.2018 - 03.2019
Apartment Manager
Apartamenty Róże i Zen
05.2016 - 02.2018
Assistant Restaurant Manager/Waitress/Bartender
Róże i Zen Restaurant
02.2016 - 02.2018
Receptionist
Hotel 1231
01.2016 - 05.2016
Postgraduate Studies - Event Manager
Wyższa Szkoła Bankowa w Toruniu
Master's Degree - Organization in Hospitality and Gastronomy
Wyższa Szkoła Bankowa w Toruniu
Bachelor's Degree - Media Studies
Uniwersytet Mikołaja Kopernika w Toruniu