Karolina Grzeszczak
Wrocław
Summary
Experienced and self-motivated manager bringing forth over eight years of experience serving as a Technical Sales and Technical Support in the Lubricant Industry. Working in a multinational environment. An active and dynamic approach to work and problem-solving. Strongly oriented towards customers and business. Adept in all aspects of business management including planning, budget management, and coordinating all working parts of a sale.
Overview
8
8
years of professional experience
Work History
Technical Sales Manager
PCC Rokita SA/ PCC Exol
09.2017 - Current
- Over five years of experience in sales and technical support for distributors/agents in the EU and US markets within the industrial lubricant sector.
- Direct engagement with distributors/agents, involving the creation and execution of sales strategies, project and product management, analysis of customer needs, and the development of persuasive sales arguments. Collaboration with sales and technical teams, along with cooperation with the R&D department to provide both standard and customized solutions.
- Business maintenance and development responsibilities, including market exploration, activity planning, and the generation of new sales opportunities to enhance sales volume and margin. Focus on achieving sales targets.
- Sales management duties encompass the preparation of customer offers, handling incoming offers and complaints, and actively supporting customers with sales activities.
- Proficient use of Customer Relationship Management (CRM) tools to oversee sales processes, follow-up procedures, and customer management.
- Proficient in Microsoft Office applications.
Technical Service Manager
PCC Rokita SA
07.2015 - 01.2021
- Implement over 30 new products into the product portfolio.
- Manage product development and optimization according to customer requirements.
- Maintaining contact with the customers (pre and after-sales).
- Support sales manager with product technical information.
- Specifying market trends for future products.
- Collaboration with the marketing team related to new product promotion.
Education
Postgraduate Studies - International Trade
Wrocław University of Economy
Wrocław06.2018
Ph.D. - Technology of Chemistry
Wrocław University of Technology
Wrocław06.2015
Master of Science - Technology of Chemistry
Wroclaw University of Technology
Wrocław09.2009
Bachelor of Applied Studies - Marketing/Marketing Management
Wrocław University of Technology
Wrocław09.2009
Skills
- Customer Needs Assessments
- Interpersonal Communication Skills
- Customer Relationship Management
- Creativity and problem-solving
- Multitasking skills
- Collaboration and communications skills
Languages
Polish
Native language
en
Proficient
C2
Timeline
Technical Sales Manager
PCC Rokita SA/ PCC Exol
09.2017 - Current
Technical Service Manager
PCC Rokita SA
07.2015 - 01.2021
Postgraduate Studies - International Trade
Wrocław University of Economy
Ph.D. - Technology of Chemistry
Wrocław University of Technology
Master of Science - Technology of Chemistry
Wroclaw University of Technology
Bachelor of Applied Studies - Marketing/Marketing Management
Wrocław University of Technology
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