Karolina Klukowska
Warsaw
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude. Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Successful background matching employees with roles for maximum performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales and Operational Manager
Change Of Scandinavia Poland
2021.11 - Current
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success
- Launched staff engagement programs in addition to robust reporting tool that increased operational quality..
- Developed comprehensive procedures manuals for sales department.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed strong communication and organizational skills through working on group projects.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Improved team productivity through effective communication, training, and performance evaluations.
- Provided professional services and support in a dynamic work environment.
Retail Sales Manager
Change Of Scandinavia Poland
2015.12 - 2021.11
- Developed short-term and long-term goals for the stores, aligning objectives with the company's mission and vision.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Recruited, interviewed and hired Store Managers and implemented mentoring program to promote positive feedback and engagement.
- Trained team members in successful strategies to meet operational and sales targets.
International Retail Coordinator
Kazar Group
2013.11 - 2015.12
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained adequately stocked, and organized franchisee stores by streamlining daily operations and introducing new procedures.
- Collaborated with other departments within the organization to achieve company-wide goals.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Ensured compliance with company policies, safety regulations, and in all aspects of remote store management.
- Provided professional services and support in a dynamic work environment.
- Organized and detail-oriented with a strong work ethic.
Education
Master of Arts - International Business Management
Warsaw University
Warsaw, PolandPostgraduate Diploma - Project Management
SGH Warsaw School of Economics
Skills
- Business Development & Growth Initiatives
- P&L Administration
- Operations Management
- Sales Operations
- Management Team Building
- Goal Setting & Performance Improvement
- Quality Assurance
- Customer Service
- Hiring and Onboarding
- Staff Training and Development
Certification
- PTP Certification, People Test Systems A/S - May 2018
- HR & Payroll Specialist License - 2011
Languages
Polish
Native language
English
Proficient
C2
German
Intermediate
B1
Hobbies
- Addicted to snowboarding in winter
- In the rest of the year, exploring new geographical directions
- Fun of board games
Timeline
Sales and Operational Manager
Change Of Scandinavia Poland
2021.11 - Current
Retail Sales Manager
Change Of Scandinavia Poland
2015.12 - 2021.11
International Retail Coordinator
Kazar Group
2013.11 - 2015.12
Master of Arts - International Business Management
Warsaw University
Postgraduate Diploma - Project Management
SGH Warsaw School of Economics
- PTP Certification, People Test Systems A/S - May 2018
- HR & Payroll Specialist License - 2011
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