Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager

Karolina Koszyk

Cracow

Summary

  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service in Candy Shop

Sweet Factory
02.2022 - Current
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Information Service on Events

MT
08.2021 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Call Center Consultant

Verona Consulting
06.2021 - 08.2021
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Jagiellonian University
Cracow

Skills

    Communication skills

    Customer service

    Adaptability

    Self motivation

    Basic knowledge of MS Office, Excel

Languages

Polish
Native language
English
Advanced
C1
French
Elementary
A2

Timeline

Customer Service in Candy Shop

Sweet Factory
02.2022 - Current

Information Service on Events

MT
08.2021 - Current

Call Center Consultant

Verona Consulting
06.2021 - 08.2021

Jagiellonian University

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Karolina Koszyk