Karolina Kowal
Krakow
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Officer
Office For Foreigners
03.2022 - Current
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Shop Assistant
Zara Clothing
01.2020 - 03.2022
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined store operations with effective inventory management and restocking practices.
- Reduced wait times by efficiently processing transactions at the cash register.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collaborated with team members to achieve overall store goals and objectives.
- Assisted customers in locating items, ensuring a positive shopping experience.
Education
Bachelor of Science - Political Science
Ignatianum University
Poland07.2023
Skills
- Community Relations
- Innovation and Creativity
- Project Planning
- Time management abilities
- Analytical Thinking
- Adaptability
- Effective Communication
- Professionalism
- Interpersonal Skills
- Excellent Communication
- Multitasking
- Self Motivation
Accomplishments
- Assisted management with the training of 5 new staff members.
- Increased office productivity 40% by implementing numerous process improvements.
- Recognized by customers for expedient and effective service.
Languages
Polish
Native language
English
Upper intermediate
B2
German
Upper intermediate
B2
Timeline
Officer
Office For Foreigners
03.2022 - Current
Shop Assistant
Zara Clothing
01.2020 - 03.2022
Bachelor of Science - Political Science
Ignatianum University
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