Karolina Langebaum
Summary
Multi-tasking woman well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, an organized and reliable candidate who is successful in managing multiple priorities with a positive attitude. Willingness to take on additional responsibilities to get to know the team and learn new things.
Overview
18
18
years of professional experience
Work History
IT and Media Company's Customer Service Manager
Limes sp. z o.o.
10.2019 - Current
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in team environment.
- Optimization of work and resource consumption.
- Front line in confrontation with clients.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Real help to team during high workload.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Scrum Master
freelancer
05.2023 - Current
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Planned best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity
- Best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- In progress
Team and Delegate Liaison Officer
Polish Football Association/Pomeranian Football Association
05.2007 - 01.2019
- Guardian of national teams during UEFA and FIFA competitions and international friendly tournaments.
- Event logistics coordinator.
- Simultaneous translation from English during press conferences and official meetings.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed large group of people in high-tension situation.
- Worked effectively in fast-paced environments.
- Excellent communication skills.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems
Disciplinary Committee/Office Coordinator
Pomeranian Football Association
01.2005 - 04.2008
- Interacted with sport clubs by phone, email, or in-person to provide information.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Co-hosting committee meetings for summoned clubs, football referees and players.
- Organized company meetings and scheduling for employee team.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Received and managed clients regarding football games and law.
Education
MA - Political Science
University of Gdansk
GdańskSkills
- Highly developed soft skills
- Communication
- Decisiveness
- Charisma/dynamism
- Ability to learn new things quickly
- 3 Kyu Karate Shotokan
- Public speaking
- Flexible and Adaptable
- First Aid/CPR
- Customer interaction
Languages
Polish
Native language
English
Proficient
C2
Finnish
Beginner
A1
Hobbies
Good movies and books
Sport
Hockey on Ice
Joy of life
Timeline
Scrum Master
freelancer
05.2023 - Current
IT and Media Company's Customer Service Manager
Limes sp. z o.o.
10.2019 - Current
Team and Delegate Liaison Officer
Polish Football Association/Pomeranian Football Association
05.2007 - 01.2019
Disciplinary Committee/Office Coordinator
Pomeranian Football Association
01.2005 - 04.2008
MA - Political Science
University of Gdansk
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