Karolina Leśkiwicz-Gizińska
Łódź
Summary
Dynamic Senior Process Specialist at Nordea Bank A.B. with a proven track record in operational excellence and process improvement. Enhanced efficiency through strategic workflow design and stakeholder collaboration, resulting in significant cost savings. Adept at mentoring teams and fostering a culture of continuous improvement, driving organizational success and client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Process Specialist
Nordea Bank A.B
05.2016 - Current
- Initiated process improvement projects by identifying areas of opportunity through regular audits, resulting in more efficient operations and cost savings.
- Provided support during system upgrades and migrations, ensuring smooth transitions with minimal disruptions to daily workflows.
- Led cross-functional teams to develop new processes for enhanced operational efficiency.
- Enhanced communication between departments by establishing regular review meetings focused on progress updates and knowledge sharing sessions, fostering a culture of collaboration across the organization.
- Created comprehensive documentation of processes to ensure consistent execution across teams.
- Mentored junior staff members, providing guidance on professional development opportunities that contributed to a high-performing team dynamic.
- Developed strong working relationships with internal and external partners, fostering collaboration for successful project outcomes.
- Reduced process error rate with thorough analysis and implementation of corrective measures.
- Streamlined processes by identifying inefficiencies and implementing improvements, resulting in increased productivity.
- made a process map and prepared workshops on Lean management
- Responsible for Domestic Payments processes
Customer Service Representative
Bank Handlowy W Warszawie S.A.
07.2013 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Financial and Business Advisor
Novum
07.2010 - 08.2010
- Increased client satisfaction by providing tailored business advice and strategies for growth.
- Capitalized on strategic business partnerships to foster new market penetration.
- Assisted companies during transitional periods such as mergers or acquisitions by providing strategic guidance and support to ensure seamless integration.
- Recommended initiatives to improve performance and maximize return on sales incentives.
Education
M.D. - Econometrics & Information Technology
University of Lodz, Department of Economics & Soc
Łódź Poland05-2014
Skills
- Operational excellence
- Business process improvement
- Workflow design
- Process mapping
- Stakeholder management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Operational efficiency
- Self motivation
- Analytical thinking
- Professionalism
- Continuous improvement
- Data analysis
- SOP optimization
- Statistical analysis
Certification
▪ [Prevention on of Money Laundering and Terrorism Financing] (Nordea Bank AB, Lodz)
▪Cyber Threats (Nordea Bank AB, Lodz)
▪Communication Skills (Nordea Bank AB, Lodz)
Timeline
Senior Process Specialist
Nordea Bank A.B
05.2016 - Current
Customer Service Representative
Bank Handlowy W Warszawie S.A.
07.2013 - 01.2016
Financial and Business Advisor
Novum
07.2010 - 08.2010
M.D. - Econometrics & Information Technology
University of Lodz, Department of Economics & Soc
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