Karolina Malinowska
Elk
Summary
Dedicated Private English Tutor possessing strong English language skills paired with excellent instructional abilities. Encouraging and motivational individual polished in helping students understand various grammatical rules and functions of English. Experienced working with diverse set of students in private one-on-one tutoring environments.
Overview
8
8
years of professional experience
Work History
Private English Tutor
Self-employed
01.2021 - Current
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- Worked with students in classrooms or home environments to provide educational support.
- Developed student confidence through positive reinforcement strategies.
- Improved students' written and verbal English skills through personalized learning programs.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Mentored students in proper punctuation, spelling and sentence structure use.
Customer Service Specialist
Tele - Go
11.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Team Member
Cashino Wolverton
07.2019 - 11.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Translator and Interpreter
Language School ABC In Elk
08.2018 - 11.2018
- Translated documents from [Language] to [Language].
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Provided verbal summaries of non-English documents for immediate use.
- Replicated flow, style, and overall meaning of original texts.
- Worked with other translators to facilitate real time conversations.
Children's Animator
School Of Dance And Good Manners "Tan-Muz"
09.2015 - 09.2016
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Created fun and animated skits aligned with company mission and values for guest enjoyment.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
Education
Master of Science - National Security Studies
Wyzsza Szkola Adminsitracji I Biznesu
Gdynia03.2021
Bachelor of Arts - English
Ateneum University
Gdansk12.2018
Skills
- Progress Evaluations
- Building good relationships with people
- Complaint Resolution
- Customer Retention
- Problem Resolution
- Customer Relationship Management
- Microsoft Excel
- Call Center Operations
- Microsoft PowerPoint
Languages
Polish
Native language
English
Proficient
C2
Spanish
Upper intermediate
B2
German
Elementary
A2
Timeline
Private English Tutor
Self-employed
01.2021 - Current
Customer Service Specialist
Tele - Go
11.2020 - 01.2021
Team Member
Cashino Wolverton
07.2019 - 11.2019
Translator and Interpreter
Language School ABC In Elk
08.2018 - 11.2018
Children's Animator
School Of Dance And Good Manners "Tan-Muz"
09.2015 - 09.2016
Master of Science - National Security Studies
Wyzsza Szkola Adminsitracji I Biznesu
Bachelor of Arts - English
Ateneum University
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