Karolina Piotrowska
Bachelor In Human Resource Management And International Tourism Management
Northampton
Summary
I am organized and dependable candidate successful at managing multiple priorities with a positive approach. Superior at working under pressure of time and serving customers with the best attitude. Always dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Supervisor
Kaspa's Desserts
Northampton
11.2019 - 01.2023
- Delivered superior training to new employees and leadership to current workers.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions, complaints and concerns.
- Completed store opening and closing procedures and balanced till.
- Kept my team composed and efficient during peak times, maintaining a customer satisfaction on a high level.
- Remained courteous and calm at all times, even during moments of intense customer displeasure.
Swimming Instructor
Kids&Active
Szczecin
09.2017 - 06.2019
- Prepared equipment before each class and stored items promptly after classes.
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving issues.
Education
Bachelor of Arts - Human Resources Management&Tourism Management
University of Northampton
Northampton, United Kingdom 09.2019 - 11.2022
High School Diploma -
XI Liceum Ogólnokształcące
Szczecin 09.2016 - 05.2019
Skills
Interactive communication skills
Training and mentoring
Multitasking Abilities
Planning and Coordination
First Aid/CPR
Customer Service
Certification
Employability Plus Gold Certificate
Timeline
Employability Plus Gold Certificate
03-2022
First Aid
06-2020
Supervisor
Kaspa's Desserts
11.2019 - 01.2023
Bachelor of Arts - Human Resources Management&Tourism Management
University of Northampton
09.2019 - 11.2022
AED Operator
05-2019
Swimming Instructor
Kids&Active
09.2017 - 06.2019
High School Diploma -
XI Liceum Ogólnokształcące
09.2016 - 05.2019