Karolina Piotrowska
Bachelor In Human Resource Management And International Tourism Management
Northampton
Summary
I am organized and dependable candidate successful at managing multiple priorities with a positive approach. Superior at working under pressure of time and serving customers with the best attitude. Always dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Supervisor
Kaspa's Desserts
Northampton
2019.11 - 2023.01
- Delivered superior training to new employees and leadership to current workers.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions, complaints and concerns.
- Completed store opening and closing procedures and balanced till.
- Kept my team composed and efficient during peak times, maintaining a customer satisfaction on a high level.
- Remained courteous and calm at all times, even during moments of intense customer displeasure.
Swimming Instructor
Kids&Active
Szczecin
2017.09 - 2019.06
- Prepared equipment before each class and stored items promptly after classes.
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving issues.
Education
Bachelor of Arts - Human Resources Management&Tourism Management
University of Northampton
Northampton, United Kingdom 2019.09 - 2022.11
High School Diploma -
XI Liceum Ogólnokształcące
Szczecin 2016.09 - 2019.05
Skills
Interactive communication skills
Training and mentoring
Multitasking Abilities
Planning and Coordination
First Aid/CPR
Customer Service
Certification
Employability Plus Gold Certificate
Timeline
Employability Plus Gold Certificate
2022-03
First Aid
2020-06
Supervisor
Kaspa's Desserts
2019.11 - 2023.01
Bachelor of Arts - Human Resources Management&Tourism Management
University of Northampton
2019.09 - 2022.11
AED Operator
2019-05
Swimming Instructor
Kids&Active
2017.09 - 2019.06
High School Diploma -
XI Liceum Ogólnokształcące
2016.09 - 2019.05