Summary
Overview
Work History
Education
Accomplishments
Languages
Timeline
Manager
Karolina Komorowska

Karolina Komorowska

Warsaw

Summary

GBS Experience in leading in matrix organizations Working knowledge of Excel (VLOOKUP, Pivot Table) I er 20 years operetional experience that I have gained in an international corporations as a member of OTC Management. I am specialist of transformations and continues process improvements of the designed OTC end-to-end processess ( including Accounts Receivable, Credit & Risk, and Customer Service) within the scope of the NA, LatAm & EMEA. I use the best practices of motivation, mentoring and developing based on my experience in leading multicultural OTC teams preferably in a BPO/SSC environment and GBS, I have strong leadership skills and the ability to interface and work with individuals across the global organization at all levels (including external counterparties). I am looking for new challenges, where I can use all my talents. I am able to achive the highest performance and meet business objectives as : Perfect Order Fulfillment, Customer Intimacy, Cost Optimization, E ective Collection & Risk Management, fast and e icient Transition, Optimalisaiton and Standardization Process.

Overview

20
20
years of professional experience

Work History

Manager

OTC, Accenture Services sp. z o.o
04.2022 - Current
  • Warsaw OTC project transformation for Coty US
  • Key Areas of Responsibility: -leading the transformation and transition of OTC process form US to Poland and
  • India, ( develop and implement data governance policies and procedures to ensure the quality and consistency of the data throughout the transition process; collaborate with IT teams to ensure the smooth integration of the new system (
  • HRadius) with existing data sources and systems SAP), -daily review of collection reports to ascertain status of collections and balances outstanding and reduce collection cycle times (DSO) where possible -audit delinquent accounts considered to be uncollectible to ensure maximum e orts have been taken before assigning bad-debt status to account, -monitor aging balances and recommend write
  • S, -works closely with Division heads and sales to ensure collection guidelines are adhered to and issues quickly resolved, -works with internal departments and clients to regulate and resolve hold/release sales orders in accordance with internal rules and regulations, -actively monitor and work with internal departments to resolve all outstanding

Nationality, polska, Akzo Nobel Car Refinishes Polska sp. z o. o
09.2019 - 04.2022
  • KAROLINA
  • KOMOROWSKA
  • I2C, Key Areas of Responsibility: -managing the transition and stabilization phase of the OTC process (18 countries in Europe and India ), from Netherland to GBS Warsaw, -leading the multicultural team located in di erent countries in their daily activities, driving stakeholders management relations, -introducing process changes/ improvements and coordinating its implementation, preparing SOP, procedures and policy, -supervising a team responsible for the collection process and also actively participating in the collection (key accounts, di icult customers, bad debts, risky accounts), -credit limits approvals , review and preparing changes for Finance
  • Managementm, managing orders release process, -reporting directly to the Global Finance Head of Credit Control, -leading collections meetings on the country level ( collectors, process leads, and commercial side),and on regional level with Group Management as the face of I2C departament, -reporting on a weekly basis an aged debt analysis, introduced new reports which show trends in terms of aged debts on Credit Control and Comercial's side, -being the main point of contact for local stakeholders, -month-end closing activities, -escalating when procedures are not followed, -cooperating with the legal team, external agencies, insurers, data provider agency-Dan &Brandstreet, -recruiting and training new team's joiners.

I2C Expert, Philips sp. z o. o. Łodź
12.2018 - 08.2019
  • Key Areas Responsibility: -managing I2C transition process from Netherland to BBS in Poland, transfer the knowledge of all transactions in Philips Middle East, managing & organizing the collection and dispute management within Philips Healthcare, -leading the team of 10 specialists, -organizing, supporting, and developing accounts receivable process, -establishing, implementing, and maintaining e ective overdue control and follow‑up program for all customer accounts that are late, overdue, potentially overdue, or written-o , executing the collection process for defined customers (e.g
  • Strategic customers),following up on relevant queries and solving escalations in close cooperation with sectors, -participating in Credit Management (credits and securities control),managing the order release process, -reporting to Credit & Collections Management, -providing quidance to employees according to established policies and management guidance, administering company policies that directly a ect subordinate employees, -developing professional expertise, applying company policies and procedures to resolve a variety of issues, -working on problems of moderate scope where analysis of situations or data requires a review of a variety of factors using root cause analysis, -exercising judgment within defined procedures/practices to determine appropriate action, -building productive internal/external working relationships.

Senior Collections Lead

Infosys BPO Łodź
11.2016 - 12.2018
  • Key Areas of Responsibility: -managing the transition of existing collection activities, build in Share Services the Collection and Disputes process, Cash Collection team and implement new policy and procedures, -handling steakholders management meetings: -leading, training, and supporting the collection team, -developing an e ective control and implementing a program for all customer accounts that are late, potentially overdue, or written-
  • Regular contacts with customers by phone and e-mails, -sending the statements of the accounts and remainders were required, -identifying di erences on the accounts, -handling investigation inquiries around payments, solving escalations within company guidelines and policy, -obtaining su icient information to help the credit manager to assess the creditworthiness of existing customers, -handling a ledger as part of credit control, -supporting cash allocation team, chasing customers in order to obtain the remittance advice, -confirming balances and negotiating the ways of payments with suppliers, -maintaining accurate individual measurement and performance statistics, -training the collection team and setting the targets for the members, -preparing ad hoc, daily, or monthly reports and forecasts, -regular and ad hoc requests/escalations management, -keep sop documentation updated.

Credit Control Lead

Główny Specjalista ds. Windykacji, Ims Sofa sp. z o. o
09.2003 - 10.2016
  • Key Areas of Responsibility: -assessing the risk on the accounts, -controlling and debt collecting from domestic and foreign customers or suppliers, -preparing and implementing credit control policy, -managing clientʼs database in order to prepare reliable estimation of their worthiness, -monitoring balances (credit limits, payment terms, value of overdue accounts, value of open orders ), -debts collection, sending remainders, dealing with the clients who have gone bankrupt, -confirming balances with the customers and noting incorrectly booked payments, -agreeing discounts and deferral payment terms, -approving the deliveries, the orderʼs releasing, -liaise with the credit insurance companies, -preparing the documentation to the lawyer or external collection companies, -leading the cooperation with the external collection companies, -preparing data for Cash Flow Plan, -reporting for IMS Group, -leading the meetings with CS and Sales regarding AR policies

Education

Master of Administration -

Univerisity of Gdansk

Master of Political Science -

Accomplishments

  • Accounts Receivable claims,-manage information requests during audits and respond to requests forinformation during internal audits,-document trends and initiate corrective action to ensure maximum cashreimbursement, prompt payment for services rendered and uninterrupted cashflow,-monitor and provide constructive feedback on team performance to ensureduties are properly performed and employees are working towards commonbusiness goals as well as strive to develop a high performing team to maximize theperformance and results of the organization,-interface with customer service, sales organizations and senior levelsmanagement in communicating and resolving issues,-keep abreast of current trends and practices in field of expertise,-approves, establishes and maintains credit limits on all new and currentcustomer accounts,-reviews with management credit worthiness decisions on marginal creditapprovals and slow paying accounts,-assists in monitoring, tracking and enforcing department policies, proceduresand goals while identifying ine iciencies and propose, develop and documentnew concepts and procedures,-manage the workflow and performance of team members,-hire and train new team members
  • Personal details
  • Name, Address
  • Warszawa
  • Phone number, I agree to the processing of personal data provided in this document for relishingthe recruitment process pursuant to the Personal Data Protection Act of 10 May(Journal of Laws 2018, item 1000) and in agreement with Regulation (EU)679 of the European Parliament and of the Council of 27 April 2016 on theprotection of natural persons with regard to the processing of personal data andon the free movement of such data, and repealing Directive 95/46/EC (General
  • Data Protection Regulation).

Languages

Arabic
Native language
Arabic
Beginner
A1

Timeline

Manager

OTC, Accenture Services sp. z o.o
04.2022 - Current

Nationality, polska, Akzo Nobel Car Refinishes Polska sp. z o. o
09.2019 - 04.2022

I2C Expert, Philips sp. z o. o. Łodź
12.2018 - 08.2019

Senior Collections Lead

Infosys BPO Łodź
11.2016 - 12.2018

Credit Control Lead

Główny Specjalista ds. Windykacji, Ims Sofa sp. z o. o
09.2003 - 10.2016

Master of Administration -

Univerisity of Gdansk

Master of Political Science -

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Karolina Komorowska