Kartikey Khatri
Krakow
Summary
Professionally qualified with over 6 years of experience bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Front Office Trainee
Ramada by Wyndham Jalandhar City Centre
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Processed customer orders and accurately handled payment transactions.
- Redeemed coupons to discount purchases.
Instructor
McDonald's
11.2021 - Current
- Handling Guest complaints and solving their issues.
- Trains and develops employees at various levels.
- The training covers areas such as food preparation, customer service, and management.
- Providing excellent customer service.
- Make sure the restaurant is clean.
- Make sure all employees follow safety and hygiene protocols.
Concierge
Oberoi hotels and resorts
08.2019 - 08.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIPs, or celebrities, with a high degree of respect for privacy.
- Maintained the front desk's concierge book to provide visitors with access to relevant local information.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Handling all the airport pick-ups and drops transport service for all guests.
Front Desk Receptionist
Oberoi Hotels and resorts
06.2016 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Make sure the guest has a pleasant and comfortable stay by calling them once during their stay.
Trainee
Oberoi hotels and resorts
12.2014 - 03.2015
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Analyzed customer feedback to identify areas for improvement.
- Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Education
Master of Science - Hospitality And Tourism
University of Wroclaw
Wroclaw09.2023
Bachelor of Science - Hospitality And Hotel Administration
Indira Gandhi National Open University
Trichy03.2016
Skills
- Verbal and Written Communication
- Problem-solving
- Microsoft Office
- Multi-tasker
- Customer Relationship Management
- Customer Satisfaction, Customer Experience
- Time Management
- Teamwork
- Adaptability
Languages
Punjabi
Native language
English
Advanced
C1
Hindi
Proficient
C2
Polish
Beginner
A1
Timeline
Instructor
McDonald's
11.2021 - Current
Concierge
Oberoi hotels and resorts
08.2019 - 08.2021
Front Desk Receptionist
Oberoi Hotels and resorts
06.2016 - 06.2019
Trainee
Oberoi hotels and resorts
12.2014 - 03.2015
Front Office Trainee
Ramada by Wyndham Jalandhar City Centre
Master of Science - Hospitality And Tourism
University of Wroclaw
Bachelor of Science - Hospitality And Hotel Administration
Indira Gandhi National Open University
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