KATARZYNA CHOJNACKA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Deputy Manager
Lidl Polska Wroclaw
08.2023 - Current
- Management team (20 employees)
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Created and maintained strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Developed strategic and operational sales plans which resulted in 40% increase in overall sales and gross margins
- Optimized process costing
- Collaborated with departments (sales order department, selling department, warehouse)
- Reported sale results
- Optimized use of CRM tools for better tracking of customer interactions, resulting in improved follow-up processes and greater overall success rates.
Account Assistant
Hortico Wroclaw
09.2022 - 07.2023
- Ensured 100% compliance documentation sent semi-annually to federal oversight parties
- Coordinated invoices,reports, corrective notes for over 300 clients
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Monitored daily activity, tracked open compliance items and followed up to obtain resolutions.
Shift Manager
Lidl Polska Wroclaw
02.2021 - 07.2023
- Managed 6 employees and was filler effective in handling their needs in relation to scheduling, trainings, and other personal issues
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Verification of delivery
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
Shop Assistant
Lidl Polska Wroclaw
02.2020 - 01.2021
- Completed daily tasks accurately and on-time to support shop needs.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Education
Postgraduate Studies - Accounting And Finance
Wrocław University of Economics And Business
Wroclaw04.2023
Master of Science - Business Proces Management
Wroclaw University of Science And Technology
Wroclaw02.2020
Jewish Studies -
University of Wroclaw
Wroclaw09.2017
Skills
- Jira, Confluence, Miro
- Excel
- Agile, Waterfall, Scrum, Kanban
- BPMN
- Management (risk time cost budget stakeholders)
- Cost analysis and savings
- Human Resources Management
- Process and procedure development
- IT Project management abilities
- Financial Management
- Cost Control
- Budgeting and finance
Languages
Polish
Proficient
C2
English
Intermediate
B1
Italian
Elementary
A2
Passions
- Automotive
- Travel
- Sport
Interests
Automotive
Fashion
Travel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified IT Project Management, Profengo - 28.01.2024
Timeline
Deputy Manager
Lidl Polska Wroclaw
08.2023 - Current
Account Assistant
Hortico Wroclaw
09.2022 - 07.2023
Shift Manager
Lidl Polska Wroclaw
02.2021 - 07.2023
Shop Assistant
Lidl Polska Wroclaw
02.2020 - 01.2021
Postgraduate Studies - Accounting And Finance
Wrocław University of Economics And Business
Master of Science - Business Proces Management
Wroclaw University of Science And Technology
Jewish Studies -
University of Wroclaw
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