Katarzyna Haber
Warszawa
Summary
Accomplished Customer Service Specialist with a proven track record at Medtronic Poland Sp. z o. o., enhancing customer satisfaction through expert complaint handling and process optimization. Skilled in SAP R/3 and CRM software, with exceptional communication abilities, significantly improved strategic customer service models, and streamlined departmental operations.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
Edgewell Personal Care Poland
04.2024 - Current
- Contacts and service for domestic and international customers.
- Working in SAP R/3, POWER BI, and COMARCH environments.
- Handling export customer service.
- Creating documentation, checking availability, collaborating with the warehouse and sales department, ongoing contact with carriers, and handling traditional and EDI orders.
Key Customer Service Specialist
Medtronic Poland Sp. Z O.o.
07.2022 - 08.2023
- Contacts and service for strategic customers.
- Working in the SAP R/3 environment.
- Implementing changes in the strategic customer service model.
- Training other employees.
- Working on projects, including the introduction of the KSeF EDI platform for selected customers and supporting the PEF platform.
Chief Customer Service Specialist
Medtronic Poland Sp. Z O.o.
07.2021 - 06.2022
- Contacts and service for strategic customers.
- Implementing changes in the strategic customer service model.
- Training other employees.
Senior Customer Service Specialist
Medtronic Poland Sp. Z O.o.
07.2019 - 06.2021
- Contacts and service for key customers.
- Working in the SAP R/3 environment.
- Handling the complaint process.
- Administrative order processing.
- Direct cooperation with logistics, accounting, warehouse, and sales departments.
- Reporting product availability and order fulfillment.
- Participating in projects and department transformation.
- Coordinating team work and onboarding new employees.
Customer Service Specialist
Medtronic Poland Sp. Z O.o.
01.2014 - 06.2019
- Contacts and service for key customers.
- Working in the SAP R/3 environment.
- Handling the complaint process.
- Administrative order processing.
Customer Service Coordinator
WYBOROWA S.A. – Pernod Ricard Polska
06.2011 - 12.2013
- Transferring the Customer Service Department from Poznań to Warsaw (entire structure and processes).
- Contacts with customers.
- Working in the JDEdwards environment.
- Administrative service: order fulfillment, inventory control, invoicing, and document archiving.
- Handling specific customer groups in traditional and modern channels as well as Duty-Free.
- Implementing and servicing the employee sales process.
- Handling the complaint process.
Customer Service Specialist
HSM Sp. Z O. O.
11.2010 - 05.2011
- Contacts with customers.
- Working in the SAP R/3 environment.
- Administrative service: invoicing, corrections, order fulfillment, inventory control, document archiving.
- Handling complaints and service for a specific product group.
Administration Coordinator
Wedel Sp. Z O.o.
12.2009 - 11.2010
- Contacts with customers.
- Working in the SAP R/3 environment: order fulfillment, inventory control, invoicing.
- Administrative service: conducting inventories, preparing reports.
- Supplying production with necessary packaging and raw materials.
Logistics and Order Processing Clerk
ABB Sp. Z O. O.
09.2008 - 08.2009
- Contacts with customers.
- Administrative service: invoicing, corrections, order summaries, internal sales, report preparation, inventory control, ordering specific product groups, document archiving.
- Direct cooperation with logistics, accounting, warehouse, and sales departments.
- Setting up supplier and customer indexes in the system.
- Working in the SAP R/3 environment.
Education
Social Psychology
Warsaw School of Social Psychology
Warsaw, Poland06.2013
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Complaint Handling
- Problem Resolution
- Customer Order Management
- CRM Software
- Process Optimization
- Computer Proficiency
Hobby
- Formula 1
- sewing
- creative works p. ex. makramas
Languages
Polish
Native language
English
Upper intermediate
B2
Timeline
Customer Service Specialist
Edgewell Personal Care Poland
04.2024 - Current
Key Customer Service Specialist
Medtronic Poland Sp. Z O.o.
07.2022 - 08.2023
Chief Customer Service Specialist
Medtronic Poland Sp. Z O.o.
07.2021 - 06.2022
Senior Customer Service Specialist
Medtronic Poland Sp. Z O.o.
07.2019 - 06.2021
Customer Service Specialist
Medtronic Poland Sp. Z O.o.
01.2014 - 06.2019
Customer Service Coordinator
WYBOROWA S.A. – Pernod Ricard Polska
06.2011 - 12.2013
Customer Service Specialist
HSM Sp. Z O. O.
11.2010 - 05.2011
Administration Coordinator
Wedel Sp. Z O.o.
12.2009 - 11.2010
Logistics and Order Processing Clerk
ABB Sp. Z O. O.
09.2008 - 08.2009
Social Psychology
Warsaw School of Social Psychology