Katarzyna Kubasik
Osowiec,14
Summary
Self-motivated Business Support Team manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Central Business Support Team Manager
Astra Zeneca Pharma Poland
04.2020 - Current
- Improved customer satisfaction by implementing efficient support processes and enhancing team communication.
- Managing business support activities for R&D departments
- Involvement in co-managing the R&D Central Business Support team, focusing on developing Senior Business Specialists to ensure operational excellence and high customer service standards within AZ R&D
- Identifying and extending support for diverse R&D projects (Information and Presentation Design, Administrative support, Capital management, Risk Management) while maintaining administrative flexibility through changes.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Drove continuous improvement efforts in support operations, incorporating lessons learned from past experiences to enhance overall service quality.
- Taking ownership of recruiting process and being actively involved in that process
- Being an ambassador for best practice by leading and contributing to activities and projects within the business.
- Actively searching for continuous improvement in all areas to simplify ways of working and improve efficiency to ensure that inefficient business processes or identified problems and opportunities are raised to accountable persons.
- Maintaining and developing expertise in appropriate IT systems to ensure efficient use and provide expertise and support to resolve time-consuming queries, including coaching and training of affected persons to execute the solution.
- Training and mentoring others on best practices.
- Possessing in depth business understanding and using this knowledge to add value and propose improvements to existing processes and new processes when appropriate.
- Suggesting, leading, and driving business support continuous improvement activities
- Undertaking and leading projects as required to support R&D Central Business Support Manager and the team
- Deputizing from Manager when necessary
- Resolved escalated customer complaints diplomatically, preserving brand reputation and maintaining long-term client relationships.
- Reduced response times for customer inquiries with streamlined ticketing system and optimized workflows.
- Facilitated regular meetings with stakeholders to discuss ongoing projects, provide status updates, and manage expectations regarding deliverables.
- Provided coaching sessions for individual team members, addressing skill gaps and bolstering overall competence level of the group.
- Streamlined internal communication channels to improve information sharing between support team members and other departments within the organization.
Senior Business Support Specialist
Astra Zeneca Pharma Poland
12.2017 - 04.2020
- Trained new employees on company policies and procedures, fostering a knowledgeable workforce.
- Delivered exceptional customer experiences and promoted strong relationships.
- Proactively manage all aspects of administrative support for their customers holding confidences and trusted information. Key aspects included:
- Meeting Management
- Booking travel (both domestic and international)
- Expense reports
- Meetings
- Document management - Delivered high-quality customer service, resolving issues promptly and professionally.
- Implemented cost-saving measures, resulting in significant financial savings for the company.
- Collaborated with various departments to ensure smooth communication flow between teams and effective problem-solving efforts.
- Handled sensitive information with discretion, maintaining confidentiality at all times as a trusted Business Support Specialist.
- Managed administrative tasks, contributing to a well-organized office environment and improved efficiency.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
Executive Assistant to Compliance Officer
Hermes Energy Group
08.2017 - 11.2017
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
International Project Coordinator
IMS S.A
02.2014 - 08.2017
- Enhanced project efficiency by streamlining communication channels and implementing time-saving tools.
- Supported company growth by successfully delivering high-impact international projects that contributed to overall business objectives.
- Provided insightful analysis on project performance metrics to inform adjustments towards achieving target outcomes efficiently.
- Spearheaded the development of innovative solutions to overcome obstacles in complex projects, resulting in smoother execution processes.
- Collaborated closely with subject matter experts to maintain accuracy and consistency in global projects'' content delivery standards.
- Designed detailed project plans, outlining scope, objectives, timelines, resources, and deliverables.
- Improved stakeholder satisfaction by proactively addressing concerns and providing regular progress updates.
- Cultivated strong relationships with international partners, fostering collaboration and open communication.
Education
Master's Degree in Social Psychology - Social Psychology
SWPS Uniwersyter Humanistycznospołeczny
Warsaw06.2011
Skills
- Coaching and Mentoring
- Workflow Optimization
- Feedback Delivery
- Teamwork and Collaboration
- Problem-Solving
- Customer service expertise
- Office Administration
- Training and mentoring
- Work Planning and Prioritization
- Leading Team Meetings
- Team Development
Certification
Lean Passion Certificate - 2023
Languages
Polish
Native language
English
Advanced
C1
German
Elementary
A2
Timeline
Central Business Support Team Manager
Astra Zeneca Pharma Poland
04.2020 - Current
Senior Business Support Specialist
Astra Zeneca Pharma Poland
12.2017 - 04.2020
Executive Assistant to Compliance Officer
Hermes Energy Group
08.2017 - 11.2017
International Project Coordinator
IMS S.A
02.2014 - 08.2017
Master's Degree in Social Psychology - Social Psychology
SWPS Uniwersyter Humanistycznospołeczny
Lean Passion Certificate - 2023
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