Katarzyna Liszkiewicz
SKAŁA
Summary
Dedicated Customer Service professional with knowledge of service delivery, proven multitasking abilities with 15 years of experience in different areas. France and french language enthusiast. Team player with strong communication, decision-making and time management abilities.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
Vesuvius CSD Sp. Z O.o.
11.2021 - Current
- Following my own customer portfolio (FR & BE customers)
- Responsible for end to end process ( order management, delivery planning and billing)
- Daily contact with customers and Account Managers via phone and mail
- Consignment management and reconciliation
- New joiners training
PtP Administrator
HEINEKEN Global Shared Services Sp. Z O. O.
05.2017 - 10.2021
- Service for French vendors in accounting activities related to the Accounts Payables
- Regular posting of invoices from suppliers - non-PO and PO
- Managing vendor and Operating Company enquiries by e-mail and by phone
- Critical Vendors managing - accounts statements
- Training New Joiners.
Senior OtC Administrator
HEINEKEN Global Shared Services Sp. Z O. O.
08.2012 - 04.2017
- Service for French customers in accounting activities related to the Accounts Receivables
- Process transition from France to Cracow
- Procedures writing, testing applications
- Team training: preparation, training on the job, verification, tests
- Process controls: daily, weekly, monthly and on request
- Contact with bank
- Supporting the Team and Team Leader
- Problem solving
- Daily activities: payments processing, rejected payments as checks, direct debits and transfers booking, reconciliation of clients' accounts, preparation of dunning letters.
Account Maintenance Officer
HSBC Service Delivery (Polska) Sp. Z O.O.
02.2012 - 07.2012
- Processing instructions regarding bank accounts and loans
- Handling correspondence with clients.
Indexing Officer
HSBC Service Delivery (Polska) Sp. Z O.O.
01.2011 - 02.2012
- Service for French customers
- Classification of bank documents according to customers' requests
- Team support.
Junior Accountant
Capgemini Polska Sp. Z O.O.
06.2008 - 12.2010
- Service for French customers in accounting activities related to the General Ledger process
- Posting daily bank statements, reconciliation of bank accounts, cash reconciliation
- Preparing intercompany invoices and reconciliation
- Posting netting entries
- Posting journal vouchers requested by client
- Service for French, Suisse & Belgian customers in accounting activities related to the Accounts Receivables
- Posting daily incoming payments
- Booking checks
- Processing incoming payments by credit cards and wire transfers, e-shop payments, LCRs and returning payments
- Reconciliation of clients' accounts
- Preparation of dunning letters
- Daily customer contacts regarding payments and reminders
- Resolving payments issues
- Weekly and monthly reporting (open items reports and requested reports)
- Resolving interface issues
- Update of process documentation
- Closing the month.
Education
Master - Human Resources Management
University of Dąbrowa Górnicza
Dąbrowa Górnicza2018
Master - Roman Philology
Pedagogical University
Kraków2010
Bachelor's - Functioning And Development Of Enterprises
University of Economics
Kraków2009
Bachelor's - Roman Philology
Pedagogical University
Kraków2007
High School Diploma -
XVII High School Młodej Polski
Kraków2004
Skills
- Customer Order Management
- Customer Retention
- Account Management
- Familiar with Microsoft Word, Excel, Outlook, PowerPoint
- SAP R/3 (Accounting module)
- SAP B1 (Order management)
- Basware
- Oracle
- Lotus Notes
- Transition experience
- Teamwork
- Collaboration and adaptability
- Attention to details
- Problem-solving
Languages
Polish
Native language
French
Advanced
C1
English
Upper intermediate
B2
Timeline
Customer Service Specialist
Vesuvius CSD Sp. Z O.o.
11.2021 - Current
PtP Administrator
HEINEKEN Global Shared Services Sp. Z O. O.
05.2017 - 10.2021
Senior OtC Administrator
HEINEKEN Global Shared Services Sp. Z O. O.
08.2012 - 04.2017
Account Maintenance Officer
HSBC Service Delivery (Polska) Sp. Z O.O.
02.2012 - 07.2012
Indexing Officer
HSBC Service Delivery (Polska) Sp. Z O.O.
01.2011 - 02.2012
Junior Accountant
Capgemini Polska Sp. Z O.O.
06.2008 - 12.2010
Master - Human Resources Management
University of Dąbrowa Górnicza
Master - Roman Philology
Pedagogical University
Bachelor's - Functioning And Development Of Enterprises
University of Economics
Bachelor's - Roman Philology
Pedagogical University
High School Diploma -
XVII High School Młodej Polski
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