Katarzyna Maciejak
Wroclaw
Summary
Dedicated customer oriented cabin crew member with over 15 years of experience in international aviation. Expert in passenger safety, emergency handling and delivering premium inflight service while representing airline brand with integrity. Strongly motivated to work in a positive and friendly environment where customers support is crucial and it contributes to creating a positive memorable experience. Willing to take an impactful job that aligns closely with my personal interests and values where I can help individuals and resolve their issues directly.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cabin Services Supervisor
RYANAIR/BUZZ
06.2010 - Current
- Main responsibilities as cabin services supervisor including managing the cabin crew's performance, ensuring compliance with safety regulations, coordinating in-flight services, and addressing passenger needs and complaints. In addition training new crew members and ensuring that the cabin environment is clean and comfortable.
- Participated in continuous professional development programs to stay current with industry trends and advancements in aviation technology.
- Implemented successful marketing strategies for onboard products, leading to increased sales revenue from ancillary services.
- Managed challenging situations, resolving passenger issues promptly and professionally.
- Fostered good relations with ground staff at various airports ensuring smooth cooperation and timely boarding processes.
- Adapted quickly to changes in schedules or itineraries while maintaining a high level of professionalism under pressure situations.
- Demonstrated expert knowledge of company products and services, confidently answering passenger inquiries and providing helpful recommendations.
Junior Cabin Crew Member
RYANAIR
03.2009 - 06.2010
- Reponsibilities included ensuring passenger safety, providing exceptional inflight service and managing emergency situations
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
seasonal worker
Hotel Edda/ Hotel Budir
06.2007 - 09.2008
- Engaged in customer service and hospitality, performed breakfast service, preparing guest's rooms and supporting the hotel kitchen in meals preparation
Education
Bachelor of Arts - English Language And Tourism
Wyższa Szkoła Im. Samuela Bogumila Lindego
Poznan, Poland10.2008
Skills
- First aid proficiency
- Crew resource management
- Emergency procedures
- Flight safety
- Customer service
- Strong work ethic
- Adaptability and flexibility
- Multitasking and organization
- Calm under pressure
- Verbal and written communication
- Complaint handling
- Team management
Accomplishments
Bergenstest exam for level B2/C1 in Norwegian passed
Certification
- 05.2016
- Bergenstest written exam B2/C1(Norskprøve)
foreign languages
English
Advanced (C1)
Norwegian
Upper intermediate (B2)
Slovak
Upper intermediate (B2)
Spanish
Elementary (A2)
Timeline
Cabin Services Supervisor
RYANAIR/BUZZ
06.2010 - Current
Junior Cabin Crew Member
RYANAIR
03.2009 - 06.2010
seasonal worker
Hotel Edda/ Hotel Budir
06.2007 - 09.2008
Bachelor of Arts - English Language And Tourism
Wyższa Szkoła Im. Samuela Bogumila Lindego
Hobbies and Interests
travelling, foreign languages, mountain climbing, psychology