Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
foreign languages
Timeline
Hobbies and Interests
Generic
Katarzyna Maciejak

Katarzyna Maciejak

Wroclaw

Summary

Dedicated customer oriented cabin crew member with over 15 years of experience in international aviation. Expert in passenger safety, emergency handling and delivering premium inflight service while representing airline brand with integrity. Strongly motivated to work in a positive and friendly environment where customers support is crucial and it contributes to creating a positive memorable experience. Willing to take an impactful job that aligns closely with my personal interests and values where I can help individuals and resolve their issues directly.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Cabin Services Supervisor

RYANAIR/BUZZ
06.2010 - Current
  • Main responsibilities as cabin services supervisor including managing the cabin crew's performance, ensuring compliance with safety regulations, coordinating in-flight services, and addressing passenger needs and complaints. In addition training new crew members and ensuring that the cabin environment is clean and comfortable.
  • Participated in continuous professional development programs to stay current with industry trends and advancements in aviation technology.
  • Implemented successful marketing strategies for onboard products, leading to increased sales revenue from ancillary services.
  • Managed challenging situations, resolving passenger issues promptly and professionally.
  • Fostered good relations with ground staff at various airports ensuring smooth cooperation and timely boarding processes.
  • Adapted quickly to changes in schedules or itineraries while maintaining a high level of professionalism under pressure situations.
  • Demonstrated expert knowledge of company products and services, confidently answering passenger inquiries and providing helpful recommendations.

Junior Cabin Crew Member

RYANAIR
03.2009 - 06.2010
  • Reponsibilities included ensuring passenger safety, providing exceptional inflight service and managing emergency situations
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

seasonal worker

Hotel Edda/ Hotel Budir
06.2007 - 09.2008
  • Engaged in customer service and hospitality, performed breakfast service, preparing guest's rooms and supporting the hotel kitchen in meals preparation

Education

Bachelor of Arts - English Language And Tourism

Wyższa Szkoła Im. Samuela Bogumila Lindego
Poznan, Poland
10.2008

Skills

  • First aid proficiency
  • Crew resource management
  • Emergency procedures
  • Flight safety
  • Customer service
  • Strong work ethic
  • Adaptability and flexibility
  • Multitasking and organization
  • Calm under pressure
  • Verbal and written communication
  • Complaint handling
  • Team management

Accomplishments

    Bergenstest exam for level B2/C1 in Norwegian passed

Certification

  • 05.2016
  • Bergenstest written exam B2/C1(Norskprøve)

foreign languages

English
Advanced (C1)
Norwegian
Upper intermediate (B2)
Slovak
Upper intermediate (B2)
Spanish
Elementary (A2)

Timeline

Cabin Services Supervisor

RYANAIR/BUZZ
06.2010 - Current

Junior Cabin Crew Member

RYANAIR
03.2009 - 06.2010

seasonal worker

Hotel Edda/ Hotel Budir
06.2007 - 09.2008

Bachelor of Arts - English Language And Tourism

Wyższa Szkoła Im. Samuela Bogumila Lindego

Hobbies and Interests

travelling, foreign languages, mountain climbing, psychology
Katarzyna Maciejak