Katarzyna Nowosz
Wiktorów
Summary
Detailed oriented Forecast Analyst with more than 3 years of planning experience and more than 8 years of Team Management experience. Applies strong analytical and critical thinking skills to solve complex operational problems.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Sales Operations Planner/Forecast Analyst
VeriFone Spółka z o.o
2020.04 - Current
- Working on forecast analysis and supply allocations.
- Production planning management of Europe region including three sub-regions.
- Revenue planning management of three sub-regions, nine countries.
- Gathering and managing forecasts for regions in 18-month cycle with 3 months frozen period.
- Making sure purchase orders for forecast are placed on time.
- Monitoring suppliers for risk and reporting any supply issue to Supply Chain VP.
- Working with both local sales and global supply teams to achieve region's monthly/quarterly revenue commitment and supply.
- Working with global and local sales, finance and supply departments collaboratively to improve and deliver accurate, robust and timely forecast plans.
- Meeting customers/sales demand, ensuring goods to be produced and shipped on time.
- Demand control.
- Supply allocation for region based on key indicators.
- Close cooperation with Customer Service Team by giving shipment priorities and supply information for placed orders.
- Cooperation with Planning Team to address/mitigate imbalances between supply and demand.
- Managing inventory level, inventory turn for given group of products.
- Managing schedule for manufacturing of products for region using inventory levels, production speed and product demand.
- Maintaining KPIs like % of air and ocean deliveries, forecast accuracy
- Preparing forecast accuracy report and being accountable for analyzing, presenting and explaining forecast accuracy and deviations in Sales and Operation Planning Process meeting (S&OP).
- Carefully managing stock locations, selecting best-possible variables ship modes to meet storage needs.
- Leading planning meetings with sales/finance to review plan vs. actuals.
Customer Service Team Leader EEMEA/PVR
VeriFone European Shared Services
2019.03 - 2020.04
- Providing leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Supervision and coordination team (10 employees located in Warsaw, Istanbul and Katowice).
- Controlling status of orders to Clients from Middle East, Europe, Africa and Russia (over 60 countries).
- Supervision and implementation new business solutions.
- Motivating, coaching team, developing employees’ skills.
- Leading performance reviews and tailoring employee feedback to facilitate professional development.
- Implementing and documenting standard operating procedures to comply with audit and safety requirements.
- Training and empowering staff to resolve complaints appropriately to maintain customer satisfaction.
- Managing accurate and timely delivery of dispatch orders to customers.
- Resolving conflicts between parties.
- Organizing team meetings, 1:1 meetings, periodical. performance reviews meetings.
- Unifying order to cash processes.
- Recruiting new employees.
Customer Service Team Leader MENA
VeriFone European Shared Services
2015.11 - 2019.02
- Leading Customer Service Team (Middle East & Africa) – 4 employees.
- Identifying individual staff development needs and arranged appropriate training.
- Providing employees with clear sense of direction and understanding of each other’s responsibilities.
- Coordinating workload during peak season.
- Answering escalation calls and providing accurate resolution to Clients.
- Driving efficiency in daily processes, implementing new solutions and improvements .
- Securing compliance with existing regulations: Saudi Product Safety Programme (SALEEM), Kuwait Conformity Assurance Scheme (KUCAS), SON Conformity Assessment Programme for Imports for Nigeria (SONCAP), Programme (CBCA) for Zimbabwe.
- Reviewing repeated issues within operations and business management to solve problems and improve company outcomes.
- Improving customer service initiatives by streamlining sales and order management processes.
Customer Service Representative
VeriFone European Shared Services
2014.08 - 2015.10
- Transition of Customer Service Department from Hungary/ UK/Russia to SSC in Warsaw.
- Dealing with clients' requests, solving issues, processing claims and booking orders in Oracle system. Being responsible for 15 countries.
- Maintaining detailed customer order records for reporting needs.
- Operating with different logistic and payment tools: Letter of Credit, CAD, air-shipments, road, sea.
- Established close cooperation with freight forwarders, external Agencies (SGS, Intertek), finance, technical department.
- Delivering outstanding customer service to achieve high satisfaction levels.
Customer Service Specialist
Viskase Polska Sp. z o.o
2012.12 - 2014.07
- Migration of Customer Service Department from France to Poland.
- Dealing with Clients from Russia, Hungary, Kazakhstan, Slovakia, Czech Republic, processing orders in SAP system.
- Preparing loadings and all required documents.
- Coordinating shipments from different factories according to Client's request.
Export Sales Administration Specialist
Grupa Topex
2012.05 - 2012.11
- Managing orders from Clients located in Russia, Belarus, The Baltic states, Finland, Greece and Italy.
- Receiving purchase orders and preparing delivery confirmations.
- Placing orders into the system, keeping client's delivery schedule.
- Taking and handling claims.
Technical Support Specialist
Sony Europe
2009.02 - 2012.05
- Diagnose technical issues; provide required advice and assistance over phone and via emails.
- Achieving high levels of customer satisfaction, closing trouble tickets with 97% first-call resolution.
- Providing technical support throughout development phases of new products.
- Providing remote support for product functionality, maintenance and troubleshooting.
Education
Russian Philology
The Jan Kochanowski University
Kielce 2002.10 - 2007.07
Certificate of Pushkin State Russian Language Institute And Chamber of Commerce And Industry of Russian Federation - Russian Philology
Jan Kochanowski University
Skills
- Maintenance planning
- Inventory control
- Sales forecasting
- Financial and operational reporting
- Process improvement strategies
- Customer communications and resolutions
- Order management
- Troubleshooting and problem solving
Languages
English
Advanced
Russian
Advanced
Timeline
Sales Operations Planner/Forecast Analyst
VeriFone Spółka z o.o
2020.04 - Current
Customer Service Team Leader EEMEA/PVR
VeriFone European Shared Services
2019.03 - 2020.04
Customer Service Team Leader MENA
VeriFone European Shared Services
2015.11 - 2019.02
Customer Service Representative
VeriFone European Shared Services
2014.08 - 2015.10
Customer Service Specialist
Viskase Polska Sp. z o.o
2012.12 - 2014.07
Export Sales Administration Specialist
Grupa Topex
2012.05 - 2012.11
Technical Support Specialist
Sony Europe
2009.02 - 2012.05
Russian Philology
The Jan Kochanowski University
2002.10 - 2007.07
Certificate of Pushkin State Russian Language Institute And Chamber of Commerce And Industry of Russian Federation - Russian Philology
Jan Kochanowski University
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