Katarzyna Olszak
Przeclaw,32
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Complaints Manager
Imperial Tobacco
01.2016 - Current
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Streamlined complaint handling processes for increased efficiency and reduced response times.
- Managed a team of complaint investigators, ensuring thorough and timely resolutions to customer issues.
- Developed and implemented training programs to improve employee skills in managing customer complaints.
- Collaborated with cross-functional teams to address root causes of recurring complaints, leading to improved product quality and service delivery.
- Implemented a user-friendly, centralized system for tracking and managing customer complaints, improving the overall organization''s responsiveness.
- Reduced the number of unresolved complaints by closely monitoring case progress and providing guidance on complex issues.
- Facilitated regular meetings with department heads to discuss ongoing complaint trends, share best practices, and develop strategies for improvement.
- Evaluated team performance against established KPIs, identifying areas for improvement, and implementing targeted coaching plans.
Customer Service Officer
Imperial Tobacco
06.2012 - 05.2016
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Processed customer service orders promptly to increase customer satisfaction.
Administration Assistant
Investment Consulting
01.2010 - 01.2012
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
Inventory Specialist
Enea
01.2009 - 01.2010
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
Sales Administrative Assistant
In Plus
01.2008 - 01.2009
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Sales Representative
Cehave
01.2007 - 12.2007
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Negotiated contracts with clients and developed relationships with key personnel.
Sales Representative
Sanvit
01.2005 - 01.2006
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated with cross-functional teams to identify and address customer needs.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Education
Post Graduated Study - Agricultural And Food Products Processing
University of Agricultur
Wroclaw, Poland06.2007
Master of Science - Animal Breeding
University of Agriculture
06.2003
Skills
- Complaint Handling
- Industry Expertise
- Policy Enforcement
- Budget Management
- Business Administration
- Customer Service
- Positive Attitude
- Analytical Thinking
Languages
English
Professional Working
natural horsmanship; psychology of animals
The natural horsemanship is idea of working in sympathy with a horse in order to obtain cooperation and also to the idea of an anthropomorphic partnership.
Timeline
Complaints Manager
Imperial Tobacco
01.2016 - Current
Customer Service Officer
Imperial Tobacco
06.2012 - 05.2016
Administration Assistant
Investment Consulting
01.2010 - 01.2012
Inventory Specialist
Enea
01.2009 - 01.2010
Sales Administrative Assistant
In Plus
01.2008 - 01.2009
Sales Representative
Cehave
01.2007 - 12.2007
Sales Representative
Sanvit
01.2005 - 01.2006
Post Graduated Study - Agricultural And Food Products Processing
University of Agricultur
Master of Science - Animal Breeding
University of Agriculture
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