Katarzyna Panfil

As CAA for UK (06-10.2024) and South Africa:

• Continue to perform the duties from previous position along with SU function;
• Conducting transfer of duties trainings for both scopes;

As CAA for Shell Recharge Solutions - from 03.2025:

• Bank statements processing, allocation and reconciliation of incoming payments in order to match them with correct customer or entity according to the multiple source data, preparing and processing refunds for customers;
• Reconciliation of Adyen statements including refunds, chargebacks and fees;
• Preparing bank reconciliation report;
• Participation in tests for partial transition from Business Central to SAP system;

day-to-day processes:

• Processing and overseeing Direct Debit and DD rejections;
• Preparing and processing refunds to customers;
• GL workflow maintenance;
• Preparing and processing MJE and write-offs;
• Incoming payments allocation;

Deliver all internal/external audit requirements along with explaining process and country specifics to EY auditors,

Cooperation with stakeholders from CITI Bank and various Shell departments;

SA scope implementations

Provide backup for multiple scopes;

from 01.2023 Super User for gSAP system

• focal point for team regarding gSAP malfunction, resolving and finding root causes and fixing problems in cooperation with IT and Process Experts;
• Performing User Acceptance Tests for multiple projects, including: IntraDay implementation, SAP upgrade, new TRAX, transition of new business to gSAP system, transfer of archived data to Power BI database,

As a Clearing Specialist:

- allocation and reconciliation of customer payments;

- processing refunds for customers;

- creating reports for bank;

- controlling daily company income data correctness based on bank statements, SAP reports and bank files;

As a support for Fraud Prevention team:

- assesing credibility of new clients basing on WEP reports and client base data;

Customer consulting and support;

inventory in mBank branch offices