KATARZYNA RYDZYNSKA
London
Summary
Experienced and client-focused Business Manager, with 10-year history of successful luxury beauty industry performance. Skillful in monitoring and managing daily business operations with focus on continuous improvement. Especially passionate about delivering an outstanding customer service.
Quick-learner with excellent multi-tasking skills. Commended for innovation and creative problem-solving to address business challenges.
Overview
16
16
years of professional experience
Work History
Business Manager
LVMH Acqua Di Parma
12.2019 - Current
- At my current position as a Business Manager I am responsible for all day to day store operations;
- Implementing staff training programs focused on enhancing product knowledge and sales techniques, resulting in KPIs increase across the business;
- Increasing overall team productivity by fostering a positive work environment and providing effective leadership;
- Boosting team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances;
- Building and developing a strong client base through CRM, which is one of the key factors in luxury retail,
- Setting sales targets and implementing performance improvement plans,
- Fostering strong, enduring relationships with key clients to secure repeat business and referrals;
- Conducting return to work interviews and record of conversations;
- Tracking employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits;
- In charge of all stock control operations, stock takes, investigations, monitoring stock levels on regular basis,
- Overseeing stock deliveries through proactive coordination of daily operations.
Assistant Business Manager
Estée Lauder TOM FORD
12.2016 - 12.2019
- Working as an Assistant Business Manager for Tom Ford at Selfridges gave me an enormous amount of experience in a fast paced and demanding world of Luxury Beauty Retail environment;
- Looking after a team of 20 makeup artists and fragrance consultants I was responsible for day to day training in artistry, developing product knowledge;
- Monitoring their daily performance (KPIs, appointments, CRM);
- In charge of day to day operations, stock takes, stock deliveries, weekly, monthly and period reports;
- Conducting one to one coaching sessions on customer service;
- Supervising CRM system and coordinating on counter events and new product launches;
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service;
- Reported issues to higher management with great detail.
Supervisor
Estee Lauder TOM FORD
11.2015 - 12.2019
- Supporting senior management team in the day to day duties and activities;
- In charge of CRM and NPS;
- Monitoring team’s KPIs;
- Organising on counter events to support new launches;
- Supporting visual merchandising team, ensuring that the counter is always in line with global guidelines.
Makeup Artist
Estée Lauder TOM FORD
11.2011 - 11.2015
- One of the top 3 best performing staff members
- Developing strong customer care skills while working alongside senior Tom Ford management;
- In charge of monitoring and training new staff on Harrods CRM system;
- Supporting event coordinator at planning and actioning events and new product launches;
- Training new staff members and supporting management in daily store operations.
Makeup Artist
Estee Lauder Bobbi Brown
05.2008 - 11.2011
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations;
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application;
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences;
- Supporting Pro Team during on and off counter events;
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business;
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client;
- Coaching new starters;
- Working for special events with Daily Telegraph, Elle
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
Education
No Degree - Make-Up
Bachelor of Arts - English Studies
Poznan College of Foreign Languages
06.2009
Skills
- Retail Operations Management
- Sales Growth
- Team Leadership & Staff Development
- Marketing & Merchandising Strategies
- Employee Motivation
- Customer Relationship Management
- Customer Service
- Staff Training
- Inventory Control
- Inventory Tracking and Management
- Customer Retention
- Multi-site Management
- Analytical Thinking
Languages
Polish
Native language
English
Proficient
C2
References
References available upon request
Hobbies and Interests
- Beauty and Wellbeing
- Fashion
- Film
- Music
- Travel
Personal Information
Nationality: Polish
Timeline
Business Manager
LVMH Acqua Di Parma
12.2019 - Current
Assistant Business Manager
Estée Lauder TOM FORD
12.2016 - 12.2019
Supervisor
Estee Lauder TOM FORD
11.2015 - 12.2019
Makeup Artist
Estée Lauder TOM FORD
11.2011 - 11.2015
Makeup Artist
Estee Lauder Bobbi Brown
05.2008 - 11.2011
No Degree - Make-Up
Bachelor of Arts - English Studies
Poznan College of Foreign Languages
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