Katarzyna Skrocka
ICS Knowledge Manager
Warsaw
Summary
Engaged training facilitator, focused on building effective and efficient training programmes, meeting needs of diverse learning styles.
Constantly updating cyber knowledge and observing current threat landscape to make sure the training programmes stay up to date with industry demands.
After hours passionate about road cycling and rescue medicine.
Overview
11
11
years of professional experience
Work History
ICS Knowledge Manager
Standard Chartered Global Business Services
08.2020 - Current
- Developing and conducting tailored cyber awareness programmes for various functions and units in the Bank
- Building and implementing cyber learning portfolio for ICS Function based on training need analyses
- Fostering strong relationships with internal and external partners, enabling access to additional resources and expertise to support ongoing business initiatives
- Developing comprehensive training materials for new hires, conducting training sessions
- Organizing and developing various forms of knowledge-sharing activities, fostering innovation within the organization
- Streamlining information flow within the organization through development and implementation of robust knowledge repositories
- Promoting employee engagement in knowledge sharing activities through incentives such as recognition programs and rewards systems
Global Training and Development Instructor
Poly
04.2019 - 06.2020
- Built, implemented and conducted onborading training programmes for various lines of business of Customer Support Centre. The programmes included technical knowledge, as well as best practices on effective customer support and soft skills
- Built and conducted trainings and instructions for new products
- Assisted in developing institutional policies and procedures to support educational excellence
- Implemented differentiated instruction techniques, catering to individual learning styles and abilities of students.
- Monitored and evaluated progress through regular assessments, adjusting instructional strategies and mitigation activities as needed.
- Enhanced learning experiences by incorporating innovative teaching methodologies.
Senior Trainer
MoneyGram Payment Systems
11.2016 - 03.2019
- Conducted onboarding trainings for various lines of business in Global Customer Care unit. The training programmes covered: processes and procedures essential for money transfer area - AML, KYC, fraud awareness; soft skills and systems.
- Developed and conducted trainings and instructional materials for any changes in procedures or systems
- Developed and implemented SalesForce when the tool was newly introduced to the organization
- Developed assessment tools to measure individual learner progress and demonstrate overall program success.
- Collaborated with cross-functional teams to identify knowledge gaps and develop tailored training interventions.
- Evaluated training effectiveness by monitoring employee progress and gathering feedback for continuous improvement.
- Mentored junior trainers globally, fostering professional growth and enhancing overall team capabilities.
- Adapted existing curricula to meet the specific needs of various departments throughout the company.
- I conducted various trainings across many MoneyGram and its vendors' locations: USA, Philippines, Bulgaria, Italy.
Training Coordinator
Cisco
08.2014 - 10.2016
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Cultivated strong relationships with stakeholders at all levels of the organization, fostering trust and collaboration in support of shared learning objectives.
Training and Quality Manger
Sitel Polska Sp. Z O.o
06.2013 - 07.2014
- Built and conducted various training programmes and materials for Customer Care team supporting customers using glucometers.
- Monitored and evaluated employee and trainee progress, implementing mitigation plan as needed.
- Supported Customer Care in their daily tasks, acting as a Subject Matter Expert.
Education
Medical Rescue (Paramedics)
Warszawska Uczelnia Medyczna
Warsaw09.2025
English Language And Literature
Akademia Humanistyczno-Ekonomiczna
Łódź09.2005
Skills
Training Facilitation
undefinedTimeline
ICS Knowledge Manager
Standard Chartered Global Business Services
08.2020 - Current
Global Training and Development Instructor
Poly
04.2019 - 06.2020
Senior Trainer
MoneyGram Payment Systems
11.2016 - 03.2019
Training Coordinator
Cisco
08.2014 - 10.2016
Training and Quality Manger
Sitel Polska Sp. Z O.o
06.2013 - 07.2014
Medical Rescue (Paramedics)
Warszawska Uczelnia Medyczna
English Language And Literature
Akademia Humanistyczno-Ekonomiczna
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