Katarzyna Ulan
Airport Customer Service/Support
Livadia
Summary
Experienced tourism professional with a strong background in customer service, destination management, and event planning. Skilled in creating unique travel experiences and ensuring customer satisfaction. Adept at coordinating and leading teams. Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Airport Representative
Delta Wings
04.2024 - Current
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Collaborated with security personnel to ensure a safe airport environment for both passengers and staff members.
- Conducted pre-flight announcements to inform passengers of safety procedures and aircraft details.
- Improved airport wayfinding by providing clear directions to facilities such as gates, restrooms, and food courts.
- Facilitated group travel coordination through efficient organization of seating arrangements and handling any special requests from large parties.
- Supported airline staff in facilitating smooth boarding processes, minimizing delays and maximizing on-time departures.
Check in agent
Sky Serv Air Port
09.2022 - 03.2024
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
- Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
- Collaborated with team members to maintain high-quality service standards during peak travel times.
- Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
- Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
- Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
- Monitored flight schedules closely, providing timely updates to passengers regarding potential delays or cancellations.
Receptionist
Dynamic Absolut Hotels Larnaca
03.2017 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Cashier
So Easy Larnaca
1 2013 - 5 2016
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
technical -
Technical school of building construction
09.1998 - 05.2003
Skills
Customer assistance
reservation system Theova
Dealing with work under pressure
Easy learner and team working
Passenger Assistance
Stress Tolerance
Airline Reservation Systems
Professional Appearance
Cross-cultural sensitivity
Baggage Handling Knowledge
Travel Documentation Expertise
Personal Information
- Date of Birth: 06/04/1983
- Nationality: Polish
Languages
Polish
Greek
English
Russian
Timeline
Airport Representative
Delta Wings
04.2024 - Current
Check in agent
Sky Serv Air Port
09.2022 - 03.2024
Receptionist
Dynamic Absolut Hotels Larnaca
03.2017 - 08.2022
technical -
Technical school of building construction
09.1998 - 05.2003
Cashier
So Easy Larnaca
1 2013 - 5 2016
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