Katarzyna Walczak
WARSAW
Summary
Enthusiastic, creative project associate with extensive international experience. Integral team player with excellent interpersonal and communication skills across diverse groups, fluent in Polish, English and French. Proactive, results-oriented with strong research and decision-making skills to determine specifications and develop action plans for projects. Strong written and oral communication skills useful in summarizing and presenting findings to decision-makers.
Overview
14
14
years of professional experience
Work History
Senior Operations Analyst
Marsh McLennan Companies
04.2018 - 11.2022
- Played key role in meeting clients' needs and acted as intermediary between clients and internal teams
- Managed portfolios of 180 clients
- Assisted clients in policy renewal process (policy review, invoicing, providing clients with finalized policy documents, following up on payments).
- Reviewed process failures and determined root causes.
- Collected, arranged and input information into database system.
- Updated internal systems with any changes concerning insurance policy documents.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Offered friendly and efficient service to customers, handled challenging situations with ease.
International Programs Coordinator
Marsh McLennan Companies
06.2016 - 03.2018
- Supported France based insurance brokers in administrative activities related to premium collections.
- Contacted local brokers worldwide to oversee and coordinate completion of premium payments for international clients.
- NManaged up to 400 policies in total.
- Developed and updated tracking spreadsheets using Microsoft Excel.
- Investigated any changes in insurance policies.
- Trained new staff members.
- Used coordination and planning skills to achieve results according to schedule
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Collaborated with team members to achieve target results.
- Delivered services to customer locations within specific timeframes.
Freelance Translator
Self-employed
01.2015 - 05.2016
- Translated medical documents for individual clients (Polish - English, English - Polish translations).
- Translated documents from [Language] to [Language]
Marketing Manager and Retreats Coordinator
Moulin Bregeon
08.2011 - 12.2014
- Planned and coordinated holidays and health retreat programs for guests visiting Moulin Bregeon.
- Created company brand messaging, collateral materials, promotional strategies and product commercialization.
- Maintained complete database of files, contacts and project materials.
- Organized yoga and cooking classes.
- Organized wine tasting tours.
Project Coordinator
MedAvante
01.2011 - 07.2011
- Acted as a liaison between the Clinical Operations team and investigative research sites in order to complete clinical trials projects.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Monitored and scheduled patients' remote clinical interviews with internal clinicians in order to accurately qualify a patient for a clinical trial.
- Organized and coordinating internal training seminars for clinicians - prepared training materials & planned training schedule.
- Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
- Arranged internal training seminars for clinicians by overseeing logistics, budgets, venue selection and activity planning.
- Arranged and coordinated integration activities for employees ( events for 60 participants) by overseeing logistics, budget, venue selection and integration activities planning.
Project Coordinator
PRA International
11.2008 - 05.2010
- Coordinated submissions of applications to ECs and regulatory authorities according to GCP guidelines.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Collaborated with project leaders to comply with accounting needs for project maintenance requirements by overseeing progress of all locally ongoing studies Poland, Hungary, Slovakia, Czech Republic).
- Acted as support in feasibility studies.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events (events for 60 pasrticipants).
Project Manager
PRA International
04.2008 - 11.2008
- Prepared submissions of Phase 1 clinical trials ( total of 10 trials)
- Achieved project deadlines by coordinating with contractors to manage performance.
- Prepared study-specific documentation.
- Tracked study progress and updated trial master file accordingly.
- Tracked and filed documents in accordance to GCP and SOPs.
- Translated study - specific documentation.
- Participated in site initiation and close out visits.
- Cooperated with medical team members responsible for drug administration and clinical trial conduct.
Education
Master of Science - Public Health Sciences
Warsaw Medical University
Warsaw, Poland06.2007
Some College (No Degree) - Public Health Sciences
University of Kuopio
Kuopio, FinalndBachelor's Degree - Nutrition Sciences
Warsaw Medical University
Warsaw, Poland06.2005
Skills
- Data Analysis
- Team Training
- Project Management
- Operational Improvement Planning
- Document Review
- Quality Control Monitoring
- Excellent communication and interpersonal skills
- Computer skills ( Word, Excel)
- Flexibility and adaptability
- Creative thinking
Timeline
Senior Operations Analyst
Marsh McLennan Companies
04.2018 - 11.2022
International Programs Coordinator
Marsh McLennan Companies
06.2016 - 03.2018
Freelance Translator
Self-employed
01.2015 - 05.2016
Marketing Manager and Retreats Coordinator
Moulin Bregeon
08.2011 - 12.2014
Project Coordinator
MedAvante
01.2011 - 07.2011
Project Coordinator
PRA International
11.2008 - 05.2010
Project Manager
PRA International
04.2008 - 11.2008
Master of Science - Public Health Sciences
Warsaw Medical University
Some College (No Degree) - Public Health Sciences
University of Kuopio
Bachelor's Degree - Nutrition Sciences
Warsaw Medical University
Nature, reading and travelling
In my free time I enjoy walks in the the forest followed up by a quiet time with a good book. I love exploring new places and cultures.
Nature, reading and travelling
In my free time I enjoy walks in the the forest followed up by a quiet time with a good book. I love exploring new places and cultures.
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