Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Hobbies
References
Core Qualifications
Timeline
Generic

Katarzyna Zielińska

Wrocław

Summary

Results-driven Administrative and Office Management Specialist with many years of progressive experience supporting operations, executive teams, and customer service functions across various industries. Adept at managing complex workflows, coordinating multi-departmental projects, and enhancing organizational efficiency. Skilled in vendor negotiations, event coordination, HR support, and document management. Seeking to contribute strong organizational and interpersonal skills to a dynamic team-oriented environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Office Manager

SIENN Poland Sp. z o.o.
06.2022 - Current
  • Ensured smooth daily office operations
  • Managed operational purchases and supplier relationships
  • Maintained document workflow and archives
  • Supervised office and IT equipment (orders, inventory, warranty handling)
  • Handled employee benefits administration
  • Organized internal company meetings and integration events
  • Closely supported HR, Finance, and IT departments (onboarding/offboarding, time tracking, documentation)
  • Assisted the Management Board with project execution and internal communication
  • Managed vendors and coordinated activities with the Dutch office
  • Planned and managed successful office relocation, including coordination with vendors, logistics, and internal communication

Assistant to the Service Station Manager

Thermo Systems Sp. z o.o.
06.2020 - 06.2022
  • Prepared reports and service documentation for trailer chillers
  • Managed cash operations and service invoice registration
  • Delivered ongoing customer service, including order handling and invoicing
  • Tracked technician work hours and equipment usage

Fleet Sales Assistant

Auto Group Polska I Sp. z o.o. – Volkswagen Centrum Wrocław
04.2019 - 05.2020
  • Supported the Fleet Sales Department in daily operations
  • Prepared vehicle documentation and managed deliveries
  • Coordinated warranty approvals and production orders
  • Issued invoices and liaised with CFM companies

Driver Service Specialist

Carefleet S.A.
05.2013 - 04.2019
  • Registered cases related to vehicle repairs, inspections, and insurance claims
  • Provided ongoing support to vehicle users and VIP drivers
  • Issued travel authorizations and handled domestic and international police correspondence
  • Coordinated service provider relations and door-to-door logistics

Front Office Assistant

Hotel Sofitel Wrocław Old Town (AccorHotels)
08.2012 - 05.2013
  • Delivered front desk services and ensured excellent guest experiences

English Language Teacher

Zespół Szkół Integracyjnych
09.2007 - 08.2012

Education

Postgraduate Studies in Translation -

University of Wrocław
Wrocław
01.2011

MA - Computer-Based English Language Studies

University of Łódź
Łódź
01.2010

BA - English Philology

University of Wrocław
Wrocław
01.2007

BA - English Philology

Foreign Language Teacher Training College
Legnica
01.2007

Skills

  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Administrative support
  • Document management
  • Scheduling coordination
  • Event coordination

Accomplishments

  • Documented and resolved the costs of maintaining different office spaces which led to the selection of the best option for new space
  • Planned and coordinated office relocation project.
  • Coordinated 5 large integration events.
  • Coordinated charity events as Szlachetna Paczka, company sport challenge to donate Unicef
  • Sourced, negotiated and secured group insurance contract group insurance beneficial for employer and employees.
  • Collaborated with team of 4 in the development of Value Weeks.

Certification

  • Effective Outlook Mail by Excellent Work
  • Wakacje z płacami by HR na Szpilkach by Monika Smulewicz
  • Personal data protection - GDPR course
  • Excel - practical and intermediate courses by Udemy and Altkom Akademia S. A.
  • Lean Champions League by Lean Passion
  • Technical trainings for CFM companies - safe driving by Renault, Skoda, comparing different vehicles during road hazards by Toyota, engine design by Ford
  • Effective communication with a difficult customer by Adam Kubicki Konsultant Biznesowy

Languages

English — C1
Advanced (C1)
French — A2
Elementary (A2)

Hobbies

Sports activities, cinema, cooking.

References

Available upon request.

Core Qualifications

  • Office Administration & Coordination
  • Vendor & Supplier Management
  • Employee Onboarding & Offboarding
  • Event Planning & Meeting Coordination
  • Document & Data Management
  • Cross-functional Team Collaboration
  • HR, Finance, and IT Support
  • Customer Service & Client Relations
  • Invoice Processing & Reporting
  • Fluent English Communication
  • Office Relocation Management
  • Daily use of programs and applications as MS Office, Jira, Docushare, Autostacja3, AutoTeam, Nadin, Lotus Notes, Mailchimp, OpenAI
  • Category B Driving License

Timeline

Office Manager

SIENN Poland Sp. z o.o.
06.2022 - Current

Assistant to the Service Station Manager

Thermo Systems Sp. z o.o.
06.2020 - 06.2022

Fleet Sales Assistant

Auto Group Polska I Sp. z o.o. – Volkswagen Centrum Wrocław
04.2019 - 05.2020

Driver Service Specialist

Carefleet S.A.
05.2013 - 04.2019

Front Office Assistant

Hotel Sofitel Wrocław Old Town (AccorHotels)
08.2012 - 05.2013

English Language Teacher

Zespół Szkół Integracyjnych
09.2007 - 08.2012

Postgraduate Studies in Translation -

University of Wrocław

MA - Computer-Based English Language Studies

University of Łódź

BA - English Philology

University of Wrocław

BA - English Philology

Foreign Language Teacher Training College
Katarzyna Zielińska