Katarzyna Zielińska
Wrocław
Summary
Results-driven Administrative and Office Management Specialist with many years of progressive experience supporting operations, executive teams, and customer service functions across various industries. Adept at managing complex workflows, coordinating multi-departmental projects, and enhancing organizational efficiency. Skilled in vendor negotiations, event coordination, HR support, and document management. Seeking to contribute strong organizational and interpersonal skills to a dynamic team-oriented environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
SIENN Poland Sp. z o.o.
06.2022 - Current
- Ensured smooth daily office operations
- Managed operational purchases and supplier relationships
- Maintained document workflow and archives
- Supervised office and IT equipment (orders, inventory, warranty handling)
- Handled employee benefits administration
- Organized internal company meetings and integration events
- Closely supported HR, Finance, and IT departments (onboarding/offboarding, time tracking, documentation)
- Assisted the Management Board with project execution and internal communication
- Managed vendors and coordinated activities with the Dutch office
- Planned and managed successful office relocation, including coordination with vendors, logistics, and internal communication
Assistant to the Service Station Manager
Thermo Systems Sp. z o.o.
06.2020 - 06.2022
- Prepared reports and service documentation for trailer chillers
- Managed cash operations and service invoice registration
- Delivered ongoing customer service, including order handling and invoicing
- Tracked technician work hours and equipment usage
Fleet Sales Assistant
Auto Group Polska I Sp. z o.o. – Volkswagen Centrum Wrocław
04.2019 - 05.2020
- Supported the Fleet Sales Department in daily operations
- Prepared vehicle documentation and managed deliveries
- Coordinated warranty approvals and production orders
- Issued invoices and liaised with CFM companies
Driver Service Specialist
Carefleet S.A.
05.2013 - 04.2019
- Registered cases related to vehicle repairs, inspections, and insurance claims
- Provided ongoing support to vehicle users and VIP drivers
- Issued travel authorizations and handled domestic and international police correspondence
- Coordinated service provider relations and door-to-door logistics
Front Office Assistant
Hotel Sofitel Wrocław Old Town (AccorHotels)
08.2012 - 05.2013
- Delivered front desk services and ensured excellent guest experiences
English Language Teacher
Zespół Szkół Integracyjnych
09.2007 - 08.2012
Education
Postgraduate Studies in Translation -
University of Wrocław
Wrocław01.2011
MA - Computer-Based English Language Studies
University of Łódź
Łódź01.2010
BA - English Philology
University of Wrocław
Wrocław01.2007
BA - English Philology
Foreign Language Teacher Training College
Legnica01.2007
Skills
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Administrative support
- Document management
- Scheduling coordination
- Event coordination
Accomplishments
- Documented and resolved the costs of maintaining different office spaces which led to the selection of the best option for new space
- Planned and coordinated office relocation project.
- Coordinated 5 large integration events.
- Coordinated charity events as Szlachetna Paczka, company sport challenge to donate Unicef
- Sourced, negotiated and secured group insurance contract group insurance beneficial for employer and employees.
- Collaborated with team of 4 in the development of Value Weeks.
Certification
- Effective Outlook Mail by Excellent Work
- Wakacje z płacami by HR na Szpilkach by Monika Smulewicz
- Personal data protection - GDPR course
- Excel - practical and intermediate courses by Udemy and Altkom Akademia S. A.
- Lean Champions League by Lean Passion
- Technical trainings for CFM companies - safe driving by Renault, Skoda, comparing different vehicles during road hazards by Toyota, engine design by Ford
- Effective communication with a difficult customer by Adam Kubicki Konsultant Biznesowy
Languages
English — C1
Advanced (C1)
French — A2
Elementary (A2)
Hobbies
Sports activities, cinema, cooking.
References
Available upon request.
Core Qualifications
- Office Administration & Coordination
- Vendor & Supplier Management
- Employee Onboarding & Offboarding
- Event Planning & Meeting Coordination
- Document & Data Management
- Cross-functional Team Collaboration
- HR, Finance, and IT Support
- Customer Service & Client Relations
- Invoice Processing & Reporting
- Fluent English Communication
- Office Relocation Management
- Daily use of programs and applications as MS Office, Jira, Docushare, Autostacja3, AutoTeam, Nadin, Lotus Notes, Mailchimp, OpenAI
- Category B Driving License
Timeline
Office Manager
SIENN Poland Sp. z o.o.
06.2022 - Current
Assistant to the Service Station Manager
Thermo Systems Sp. z o.o.
06.2020 - 06.2022
Fleet Sales Assistant
Auto Group Polska I Sp. z o.o. – Volkswagen Centrum Wrocław
04.2019 - 05.2020
Driver Service Specialist
Carefleet S.A.
05.2013 - 04.2019
Front Office Assistant
Hotel Sofitel Wrocław Old Town (AccorHotels)
08.2012 - 05.2013
English Language Teacher
Zespół Szkół Integracyjnych
09.2007 - 08.2012
Postgraduate Studies in Translation -
University of Wrocław
MA - Computer-Based English Language Studies
University of Łódź
BA - English Philology
University of Wrocław
BA - English Philology
Foreign Language Teacher Training College
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