Katarzyna Maria Zwierowicz
Warszawa
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Sales Partner and Service Manager
Toll4Europe GmbH
05.2023 - Current
- Continuously improved product knowledge through ongoing research sessions, workshops, and self-study initiatives.
- Enhanced the company''s market presence by attending industry events and networking with potential clients.
- Performed regular review of competitor offerings, maintaining awareness of market dynamics that could impact sales performance or strategy adjustments.
- Negotiated contracts with clients, securing favorable terms for both parties while maximizing profitability.
- Worked closely with internal support teams to resolve any issues affecting customer satisfaction or account retention.
- Built relationships with customers and community to promote long term business growth.
- Conducted comprehensive market research to identify new business opportunities and trends in the industry.
- Working on operational excellence and service quality
Service Development Manager
E100 International Trade Sp. Z O.o.
08.2016 - 04.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Sales Manager
A.S. Messe Consulting Sp. Z O.o.
04.2012 - 07.2016
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
Master of Arts - Political Science
University of Warsaw
Warsaw, Poland06.2011
Skills
- Sales strategy development
- Technical skills
- Effective negotiation
- Customer Service
- Customer Relationship Building
- Interpersonal communication skills
- Product and service knowledge
- Staff Training
- Sales Development
- Business Development
- Problem-Solving
- Time Management
Hobbies
Passionate about different sport activities, dancing. Loves reading and cooking in free time. Best summer is combination between trekking in the mountains and swimming in the sea.
Languages
Polish
Native language
English
Advanced
C1
Spanish
Intermediate
B1
Russian
Elementary
A2
German
Beginner
A1
Timeline
Sales Partner and Service Manager
Toll4Europe GmbH
05.2023 - Current
Service Development Manager
E100 International Trade Sp. Z O.o.
08.2016 - 04.2023
Sales Manager
A.S. Messe Consulting Sp. Z O.o.
04.2012 - 07.2016
Master of Arts - Political Science
University of Warsaw
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