Summary
Overview
Work History
Education
Skills
Websites
Phone
Hobbies and Interests
Languages
Timeline
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KATE KRAMARENKO

Zakopane,12

Summary

Focused and reliable professional with over 10 years of experience. Problem solving and critical thinking skills help with day-to-day duties, while friendly personality helps to gain customer satisfaction and to build a solid team bond.

Overview

9
9
years of professional experience

Work History

Customer support agent

LoveCrafts
05.2020 - Current
    • Recommended solutions to complex customer situations through research and critical thinking
    • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
    • Connected with customers to address questions and resolve issues within 1 business day through phone and email
    • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.

Event manager

The Hamptons Cafe
02.2017 - 09.2019
    • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures
    • Oversaw preparation and management of event budgets to deliver at or below projected costs
    • Coordinated with kitchen or catering staff on delivery, timing and service style of food
    • Planned and organized activities, details and logistics for bridal showers, baby showers, anniversaries etc
    • Produced detailed proposals for events to document timelines, suppliers and budgets
    • Liaised with clients to determine exact event requirements.

Sales manager

Emirates Business Newspaper
03.2016 - 02.2017
    • Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan
    • Resolved customer issues quickly to close deals and boost client satisfaction
    • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
    • Targeted prospects in other territories through careful research of competitor products, services and trends.

Store Supervisor

ZARA
03.2015 - 01.2016
  • Liaised with store manager to set up visually appealing layout for store merchandise
  • Conducted inventory analysis to determine optimal stock levels
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Answered product questions and assisted customers in selection and checkout
  • Oversaw employees and store functions on daily basis
  • Organized shift meetings to communicate and resolve operations issues.

Education

Associate of Science - English Language And Literature

Donbas State Pedagogical University
Slovyans'k, Ukraine
06.2015

Associate of Arts - Personal Assistant

Slovyansk State College of Arts
Slovyans'k, Ukraine
01.2015

Skills

  • MS Dynamic Nav
  • Zendesk
  • SQL and Databases
  • Data Migration
  • CRM Software
  • Data Entry
  • Product Knowledge
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Problem Anticipation and Resolution

Phone

+48796440195, +380507033678

Hobbies and Interests

  • Yoga
  • Knitting and crochet
  • Reading
  • Hiking
  • Psychology
  • Responsible parenting
  • Baking
  • Car enthusiast

Languages

Ukrainian
Native language
English
Proficient
C2
Polish
Intermediate
B1

Timeline

Customer support agent

LoveCrafts
05.2020 - Current

Event manager

The Hamptons Cafe
02.2017 - 09.2019

Sales manager

Emirates Business Newspaper
03.2016 - 02.2017

Store Supervisor

ZARA
03.2015 - 01.2016

Associate of Science - English Language And Literature

Donbas State Pedagogical University

Associate of Arts - Personal Assistant

Slovyansk State College of Arts

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KATE KRAMARENKO