Kate Marie Georgina Veerasamy Dhookit

Senior Cabin Crew Member

Qatar Airways

04.2016 - Current

Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
Collaborated with team members to streamline onboard processes, resulting in smoother flight operations.
Assisted passengers with special needs, providing personalized care and support throughout the journey.
Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
Led regular emergency drills for the cabin crew, ensuring preparedness for various in-flight scenarios.
Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
Streamlined communication between cabin crew and pilots during flights for efficient information sharing on flight status or passenger updates.
Increased revenue from in-flight sales by effectively promoting products and services available to passengers.
Optimized meal service delivery through careful planning and coordination with catering teams on the ground.
Ensured compliance with all airline policies and regulatory requirements related to cabin operations during flights.
Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
Managed inventory levels of onboard supplies, minimizing waste while maintaining adequate stock for each flight''s requirements.
Implemented new procedures that enhanced punctuality rates by efficiently completing turnaround tasks between flights.
Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
Acted as a key liaison between the airline and its customers, providing feedback on service quality and areas for improvement to management teams.
Spearheaded initiatives aimed at reducing environmental impact, such as waste reduction efforts and more sustainable in-flight practices.
Resolved passenger conflicts and medical emergencies during flights.
Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Ensured safety and comfort of customers onboard aircraft.
Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Answered passenger questions and provided solutions to issues arising during flights.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Relayed updates and information to passengers after confirming key details with pilot.
Responded to passenger emergencies to provide first aid.
Collaborated with flight crew to maximize smooth and safe flights.
Monitored cabin during flights and responded to passenger inquiries or issues.
Used excellent customer service skills in addressing passengers' needs.
Performed pre-flight cabin checks to maintain operational safety equipment.
Answered passengers' questions about flight, aircraft and destination.
Assisted passengers in boarding and deplaning aircraft.
Supported passengers with special needs and provided assistance to wheelchair passengers.
Completed pre-flight safety checks to reinforce passenger safety.
Welcomed passengers aboard and provided overview of safety procedures.
Offered personalized assistance to children, elderly and passengers with special needs.
Assisted passengers with storing luggage and helped locate seating.
Advised passengers of flight regulations to maximize safety and security.

Summary

Overview

Work History

Senior Cabin Crew Member

Education

GED -

Skills

Timeline

Senior Cabin Crew Member

GED -

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