Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katsiaryna Korvel

Katsiaryna Korvel

Warszawa

Summary

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to help team achieve company goals.

Overview

16
16
years of professional experience

Work History

Product Quality Engineer

Epam
09.2017 - 04.2022
  • Contributed to root cause analysis to determine core reason for failures and errors.
  • Performed quality inspections and drafted reports to detail non-conforming material issues.
  • Supported quality team members during corrective action updates.
  • Coordinated with quality control staff to complete inspections.
  • Partnered with senior management to analyze issues and find appropriate solutions.
  • Developed traceability documentation to aid in investigating faults and defects.
  • Recommended revisions to internal controls and operational and management policies and procedures.
  • Produced and maintained technical documentation for project reference.

Technical Support Engineer

Epam
09.2012 - 05.2014
  • Resolved support requests from low to high priority.
  • Maintained response times to support business continuity.
  • Learned how to prioritize amount of support requests from low to high. Resolved High priority requests within 24 hours.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Performed root cause analysis of reported issues to provide corrections.
  • Served as primary point of contact for other support relating teams.
  • Instructed junior team members on technical support process.
  • Filled in the inner website with potential process improvements information to increase support quality.
  • Met with team personnel to share details of discovered issues and recurrent custom complaints.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Generated reports to track performance and analyze trends.

Travel Manager

Alatan Tour
09.2006 - 08.2012
  • Created promotional materials to increase visibility and attract larger market share (leaflets, international exhibitions).
  • Created posts on the website of the company to attract as many attention as possible.
  • Helped customers with passport, visa applications,transfers, hotel bookings, individual excursions. Promoted dedicated customer service and support by promptly resolving customer requests.
  • Promoted dedicated customer service and support by promptly resolving customer requests.
  • Maintained professional behavior by staying calm when addressing unhappy or angry customers.
  • Problem solving of any unexpected issues.

Education

High School Diploma -

Shirokov's Institute of Contemporary Knowledge
Minsk/ Belarus
07.2005

Skills

  • Critical Thinking
  • Process Mapping
  • Process Change Documentation
  • Attention to Details
  • Issue Resolution
  • Team Collaboration
  • Decision-Making
  • Quality Processes
  • Complex Problem-Solving
  • Customer Service
  • Analytical Skills

Languages

Russian, Belarusian
Native language
English
Advanced
C1
French
Elementary
A2

Timeline

Product Quality Engineer

Epam
09.2017 - 04.2022

Technical Support Engineer

Epam
09.2012 - 05.2014

Travel Manager

Alatan Tour
09.2006 - 08.2012

High School Diploma -

Shirokov's Institute of Contemporary Knowledge

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Katsiaryna Korvel