Summary
Overview
Work History
Education
Skills
Consent
Languages
Timeline
Generic

KAUSARAT FOWEWE

Warsaw

Summary

I am a results-oriented professional with a keen analytical mindset and a proactive approach to problem-solving. Equipped with strong interpersonal abilities, I excel in team environments, prioritizing collaboration and shared achievement. Constantly pursuing avenues for personal and professional growth, I eagerly embrace new challenges and opportunities. I am ready to leverage my skills to drive impactful solutions, contributing to organizational success while advancing my career development.

Overview

4
4
years of professional experience

Work History

Travel Experience Counselor

CWT
01.2023 - Current
  • Achieved a 90% customer satisfaction rate by providing personalized travel recommendations and promptly addressing client inquiries
  • Ensured precision in processing customer requests and maintaining data integrity in accordance with company and GDPR guidelines
  • Utilized effective negotiation skills, leading to a 20% reduction in travel costs for clients while maintaining quality services
  • Spearheaded the transition to an online booking system, reducing manual errors by 90% and enhancing overall efficiency.

Customer Support Specialist

Teleperformance
01.2021 - 12.2022
  • Achieved a 20% increase in customer satisfaction by proactively troubleshooting and resolving diverse customer connectivity issues
  • Exceeded monthly targets, resolving 90% of customer issues on the first contact and maintaining a 95% retention rate
  • Proficiently managed a high volume of customer inquiries, handling an average of 90 calls and emails daily
  • Developed and honed effective communication skills to address customer concerns professionally and efficiently.

Customer Service Agent

Cineworld Cinemas
05.2020 - 11.2022
  • Responding to the Cineworld helpline as the first point of contact for customers in the US and UK via phone calls and emails
  • Successfully collaborated with colleagues to achieve shared goals and objectives
  • Taking responsibility of customer enquiries and complaints, ensuring all records of communication are logged within the department CRM
  • Contributed to a 60% decrease in escalations by addressing complex customer concerns promptly and effectively.

Education

Vistula University
06.2023

Skills

  • Experience with SAP, ERP and CRM systems (Salesforce, ServiceNow, Telegence, ZenDesk, PipeDridve and Atlas CRM (Jira))
  • Proficient in MS Office suite, particularly Excel for data management tasks
  • Exceptional communication and interpersonal skills, enabling effective engagement with customers and colleagues
  • Proficient in the usage of GDS Systems (Sabre GDS, Amadeus)
  • Analytical and detail-orientated
  • Diligently work independently and collaborate in a team
  • Ticket management
  • Technical Troubleshooting
  • Customer Relationship Management (CRM)
  • Complaint Handling
  • Transaction monitoring
  • Customer Service
  • Data Entry
  • Microsoft Excel
  • Customer Relations

Consent

I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) introduced into the Polish law with Data Protection Act of 10 May 2018 (Dz. U. 2018 poz.1000 as amended). I acknowledge that I have the right at any time to view, to amend or correct and to request to erase my personal data.

Languages

English
Native language
English
Proficient
C2

Timeline

Travel Experience Counselor

CWT
01.2023 - Current

Customer Support Specialist

Teleperformance
01.2021 - 12.2022

Customer Service Agent

Cineworld Cinemas
05.2020 - 11.2022

Vistula University

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KAUSARAT FOWEWE